Practice Assistant II, Orthopedics, Joint Center

Mass General Brigham•Newton, WA

5d•Onsite

About The Position

Mass General Brigham is hiring a full-time, onsite Practice Assistant II for the Orthopedics Joint Center at Newton-Wellesley Hospital in Newton, Massachusetts. The role supports administrative and clinical practice operations, including coordinating patient visits, managing scheduling and check-in/check-out processes, supporting documentation, and serving as a resource for patients, providers, and practice staff. The position follows a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m., with 40 scheduled weekly hours. The Practice Assistant II also provides guidance and support to other administrative staff and works with the Supervisor to help oversee daily practice activities and maintain efficient operations. The role offers an opportunity to develop expertise in orthopedic practice operations, complex scheduling, patient registration, and surgical coordination.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Knowledge of office operations, administrative procedures, and general office workflows.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and colleagues.
Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities.
Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Responsibilities

Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
Assist patients and callers with routine inquiries, messages, and scheduling needs.
Process patient billing forms, scan documents, and maintain accurate patient records.
Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
Serve as a knowledgeable resource for scheduling, registration, and billing systems.
Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.