Practice Assistant II, Orthopedics, Joint Center

Mass General Brigham•Newton, MA

7d•Onsite

About The Position

Mass General Brigham is hiring a full-time Practice Assistant II for the Orthopedics Joint Center at Newton-Wellesley Hospital. This on-site position supports administrative and clinical practice operations, helping coordinate patient visits, manage scheduling and check-in/check-out, support documentation, and serve as a resource for patients, providers, and practice staff. The role is based at 2000 Washington Street in Newton and follows a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m., with 40 scheduled hours per week. The Practice Assistant II also provides guidance and training to other administrative assistants, assists with complex practice functions, and works with the Supervisor to support efficient daily operations.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Knowledge of office operations, administrative procedures, and general office workflows.
Strong customer service skills and ability to communicate professionally and compassionately with patients, families, and colleagues.
Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities.
Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Responsibilities

Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
Assist patients and callers with routine inquiries, messages, and scheduling needs.
Process patient billing forms, scan documents, and maintain accurate patient records.
Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
Serve as a knowledgeable resource for scheduling, registration, and billing systems.
Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.