Clinic Operations Manager- Orthopedics

Children's Healthcare of Atlanta•Mark, IL

About The Position

Provides clinic operations and management for diagnostic and orthopedic services across multiple orthopedic clinical sites. Manages ongoing department operations, including quality management, customer experience, fiscal, and human resources processes. Proactively supports safe patient care and a safe environment at Children’s Healthcare of Atlanta. The role includes clinical resource and leadership responsibilities, professional development of staff, fiscal accountability, quality oversight, regulatory compliance, and implementation of department and system changes.

Requirements

At least 5 years of progressive experience in clinical or administrative practice operations in a healthcare setting.
Bachelor’s degree.
Certification as a Registered Orthopedic Technologist (ROT) through ASOP, Orthopedic Technologist Certified through NBCOT, ARRT certification, or a Georgia Athletic Trainer license (or eligibility to apply for the license).
Basic Life Support (BLS) certification from the American Heart Association within 30 days of employment.
Excellent communication, organization, and interpersonal skills.
Skills in team partnering, conflict resolution, problem-solving, listening, staff development, time management, physician relations, and fiscal management.

Nice To Haves

Prior supervisory, team leadership, or management experience.
Experience supporting diagnostic, radiology, orthopedic, or procedural administrative and/or clinical support services.
Experience supervising multi-site clinic operations or physician practice operations.
Experience leading cross-disciplinary clinical and non-clinical teams.
Bachelor’s degree in Healthcare Administration, Orthopedics, Radiology, Business, Nursing, or a related field.

Responsibilities

Demonstrate competencies incorporating age-specific guidelines for patients from neonates through adults.
Maintain understanding of clinical pathophysiology to improve competency and care.
Act as a clinical resource for the patient population and maintain the ability to assist with clinical care or in the clinic setting.
Foster staff professional development through constructive performance appraisals and professional development plans.
Foster collegial relationships among team members, departments, and medical staff.
Support new ideas and initiatives and adapt creatively and flexibly to change.
Partner with the Ortho Clinical Educator on department-specific competencies and education, including casting, x-ray policies, lead shielding, and Durable Medical Equipment application.
Demonstrate fiscal accountability through budget preparation, monthly analysis, and compliance with budget guidelines.
Establish departmental goals and lead the department in achieving them.
Educate staff on department policies and participate in developing, reviewing, and revising policies and procedures.
Manage staffing effectiveness.
Round proactively across sites to identify and respond to actual or potential conflicts, seek resolution, and incorporate service recovery.
Develop and maintain relationships with other department leaders to ensure clinicians can access appropriate resources.
Execute implementation plans for system and department changes.
Engage departmental leaders in achieving goals and completing projects.
Focus on key staff retention activities and coach staff to improve performance.
Oversee development of departmental quality measures and controls.
Ensure compliance with regulatory requirements, including Joint Commission requirements when applicable.
Lead creation and implementation of staffing effectiveness monitors.
Oversee follow-up to occurrence notification system reports.
Participate in departmental assessment of national recognition data collection processes.
Allocate resources to support care standardization and evidence-based performance improvement.
Partner with the Ortho Clinical Educator and other teams to develop and maintain clinical education materials for patients and families.