Clinic Operations Manager - Orthopedics & Podiatry

Ochsner Health • New Orleans, LA

8d

About The Position

The Clinic Operations Manager manages the daily operations of Orthopedics and Podiatry clinics and provides reports to administration as needed. The role oversees clinic systems and relationships to support quality care, safety, regulatory compliance, and patient satisfaction. It also manages staffing and employee processes, serves as a liaison for system-wide communications, reviews operating reports with providers and leadership, supports growth initiatives, and manages physical and technology infrastructure.

The position requires a high school diploma or equivalent and qualifying related healthcare and management experience, with alternate experience pathways for bachelor's- or master's-degree holders. A bachelor's degree in healthcare, business administration, or a related field is preferred. The incumbent must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance. The position involves sedentary work, with occasional walking or standing, and the possibility of environmental exposure to hazardous medications or waste in a healthcare setting.

Requirements

• High school diploma or equivalent.
• One of the following experience and education pathways: high school diploma with 7 years of related healthcare experience, including 2 years of supervision or management experience; bachelor's degree with 3 years of related healthcare experience, including 2 years of supervision or management experience; or master's degree with completion of an Administrative Fellowship Program.
• Proficiency using computers, software, and web-based applications.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
• Financial acumen and ability to manage within a budget.
• Knowledge of financial statements and ability to analyze trends and make recommendations.
• Ability to travel throughout and between facilities and work a flexible schedule, including more than 8 hours a day.
• Ability to meet the physical demands of sedentary work, including occasionally exerting up to 10 pounds of force and sitting most of the time, with occasional walking or standing.
• Comply with applicable laws, regulations, accreditation standards, and the employer's Compliance & Privacy Program and Standards of Conduct.

Nice To Haves

• Bachelor's degree in healthcare, business administration, or a related field.

Responsibilities

• Manage clinic systems and relationships to ensure quality care, safety, regulatory compliance, and patient satisfaction.
• Determine appropriate staffing levels; interview, hire, and onboard employees; conduct performance reviews; and work with human resources on progressive discipline within practice units.
• Act as the practice unit liaison for system-wide information distribution and feedback.
• Monitor and distribute monthly or ad hoc operating reports to providers and review information monthly with leadership.
• Assist with growth through business planning and special projects.
• Manage the physical and technology infrastructure.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Perform other related duties as required.
• Report known or suspected unethical or questionable behavior and patient or employee safety, privacy, or other compliance-related concerns in accordance with the employer's Compliance & Privacy Program and Standards of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED