Site Supervisor, Orthopedics and Podiatry

Sutter Health•Sacramento, CA

About The Position

The Site Supervisor, Orthopedics and Podiatry supervises day-to-day operations, staffing and staff coverage, staff performance, and staff and patient safety and services. The position ensures consistent delivery of high-value, quality care to all patient populations served; establishes work priorities; and assists staff in resolving operational issues. It implements and enforces department, affiliate, operating unit, and system standards, policies, procedures, and applicable regulatory requirements. The supervisor identifies cost savings and best practices using Lean or other process-improvement methods and collaborates with others to coordinate services, streamline and standardize workflows, and drive positive outcomes. The role requires knowledge of medical office workflows and applicable laws and regulations, leadership and coaching skills, and the ability to resolve operational issues, plan and implement projects, build effective partnerships, handle confidential matters, and make sound business decisions. The position is full-time, day shift, Monday through Friday, with weekend work as needed and travel as needed between Sacramento and Elk Grove locations. It is an exempt, regular position with 40 weekly hours. The annual pay range is $80,184.00 to $120,286.40, and eligible positions include a comprehensive benefits package.

Requirements

High school diploma or GED.
Five years of recent relevant experience.
Knowledge of medical office workflows and processes.
Ability to establish and maintain cooperative working relationships with physicians and care providers.
Understanding of operations and workflows, including how departmental processes affect other workflows or departments.
Knowledge of applicable local, state, federal, and other laws, regulations, and requirements affecting department operations.
Leadership skills, including team building and coaching or mentoring, with the ability to motivate and engage others.
Ability to identify and resolve technical and operational issues as guided by policies, procedures, or leadership.
Project planning, leadership, and implementation skills.
Ability to build effective working partnerships with employees, peers, and leaders to achieve business objectives.
Ability to handle confidential and sensitive issues.
Verbal, written communication, and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time-management skills, including prioritizing multiple projects while delivering quality service and achieving business results.
Commitment to exceptional customer service and responding promptly and courteously to customer needs and requests.
Ability to work and interact with a diverse population while respecting cultural and linguistic differences.
Ability to use essential software and applications associated with the role’s duties and responsibilities.
Knowledge of applicable local, state, and federal laws in the field of expertise.

Responsibilities

Supervise day-to-day operations, staffing and staff coverage, staff performance against goals, and staff and patient safety and services.
Ensure consistent delivery of high-value, quality care to all patient populations served.
Establish work priorities and assist staff in resolving operational issues and problems.
Implement and enforce applicable department, affiliate, operating unit, and system standards, policies, procedures, laws, and regulations.
Identify and implement cost savings and best practices using Lean or other process-improvement methods and concepts.
Collaborate with others to coordinate services, streamline and standardize workflows and procedures, and drive positive outcomes.
Travel as needed between Sacramento and Elk Grove locations.