Clinic Manager: Orthopedics Moline

Trinity Health•Moline, IL

12d

About The Position

The Clinic Manager manages the daily administrative and technical support sections of a Medical Group clinic in accordance with established policies, procedures, and standards. The role anticipates and plans for future changes and recommends improvements to customer service. The manager leads clinic operations and staff, supports quality and regulatory compliance, manages budgets and clinic processes, and partners with the Medical Director and Medical Group Administration to meet clinic goals.

Requirements

Bachelor’s degree in business, nursing, health administration, or a related field, or enrollment in and active pursuit of a bachelor’s degree.
In limited circumstances, internal candidates’ MercyOne leadership experience may be considered in lieu of the education requirement at the sole discretion of MercyOne Medical Group senior leadership.
Excellent verbal and written communication skills.

Nice To Haves

Experience working in an organization of comparable size and complexity, preferably in healthcare.
Experience managing colleagues in a healthcare setting.
Experience working with physicians and advanced practice providers.

Responsibilities

Lead day-to-day operations of assigned clinic locations to ensure proficient, quality service and compliance with regulations and standards.
Lead, train, develop, direct, motivate, and evaluate clinic employees, including hiring and development activities.
Promote colleagues’ personal growth, development, and understanding.
Present problems professionally and coordinate solutions across departments.
Identify, develop, and implement solutions to existing and potential problems.
Develop ideas that meet budget guidelines while continuously improving health care quality.
Coordinate with the clinic team to integrate charging and reimbursement changes into clinic operations.
Assist with documentation audits.
Partner with the Medical Director to support clinic success.
Prepare, monitor, and adjust the budget.
Develop, implement, and monitor clinic objectives, processes, procedures, standards, and educational programs in alignment with the mission and philosophy of MercyOne Medical Group.
Collaborate with Medical Group Administration and other leaders to develop, evaluate, and monitor standard processes based on best practices.
Develop and maintain quality assurance programs, including nursing and accounting.
Analyze clinic operations proactively to identify barriers and opportunities.
Direct maintenance of the physical environment and equipment.
Serve as a liaison between physicians and Medical Group Administration to promote understanding and agreement regarding future goals.
Ensure clinic goals and expectations are met and that the effects of ongoing change are positive for employees, patients, and physicians.
Ensure clinic operations comply with applicable laws and regulations, including OSHA, CLIA, COLA, HIPAA, and Stark requirements.
Ensure patient concerns are addressed and receive appropriate, timely follow-up.