Practice Manager

Spire Orthopedic Partners•Warwick, RI

About The Position

The Practice Manager oversees the administrative and business operations of a clinical office and is an essential link in delivering team-based patient care and an exceptional patient experience. The role emphasizes personalized care and improving patient-provider relationships. It provides operational guidance, supports physicians and staff, and coordinates practice growth, finances, facilities, compliance, and daily workflows.

Requirements

Experience with Electronic Medical Records.
Excellent computer skills, including familiarity with EMR systems, practice management systems, Microsoft Office (including Outlook, Word, Excel, and Calendar), phone software, and check-in software.
Supervisory skills and ability to provide day-to-day operational guidance.
Familiarity with and follow-through on HIPAA compliance.
Attention to detail and a self-motivated approach to critical issues, problems, and tasks.
Friendly, patient-oriented service aligned with Ortho RI’s mission and vision.
Excellent teamwork, organizational, and communication skills.
Ability to follow processes while identifying opportunities for innovation and improvement.
Critical thinking, deliberate decision-making, and assertiveness.
Ability to work at a fast pace while demonstrating patience with patients.
Ability to supervise employees.
Ability to travel occasionally locally to Company Divisions; no overnight travel is expected.
Ability to meet the physical demands of frequent walking, standing, and sitting; some bending, stooping, stretching, and periodic lifting up to 50 lbs.

Nice To Haves

BA or BS degree preferred.
Five years of support staff and/or medical records experience preferred.

Responsibilities

Oversee physician and physician assistant teams and serve as a liaison to physicians.
Review month-end reports with physicians, including patient satisfaction survey results.
Schedule VIP patients and coordinate their arrival with the Patient Experience Coordinator.
Identify issues and escalate them to the executive team.
Review and track physician PTO and ensure coverage; introduce new physicians and provide new-provider concierge support.
Build relationships with primary care providers and external parties, including referring doctors, hospitals, and vendors; maintain referral relationship metrics.
Monitor key performance indicators, report incidents, field and resolve patient concerns, and monitor and respond to Birdeye feedback.
Oversee facilities, cleaning services, vendors, building keys in conjunction with Human Resources, and physician CME tracking.
Review the practice P&L, develop and manage the annual budget, track call payments, manage petty cash, validate accounts payable and physician expenses, and handle bank reconciliations and daily deposits with reporting to Galaxy.
Oversee practice metrics and coordinate growth with neighborhood practice groups while monitoring in-network relationships.
Ensure support staff coverage during regular business hours and provide visible leadership within the clinic.
Interview and select candidates, participate in employee reviews, initiate coaching and counseling, and build an effective team.
Complete site payroll and collaborate with System Managers to improve workflows and patient satisfaction.
Monitor patient and staff areas for safety and needed resources and equipment; implement ORI policies and procedures.
Serve as liaison during audits, schedule office cleaning and maintenance, oversee office supply ordering, and ensure equipment is maintained.
Ensure confidentiality, coordinate efficient workflows, participate in ORI committees and work teams as requested, and comply with HIPAA and OSHA regulations.
Undertake special projects and other duties as assigned.