Practice Manager 2 - Pediatrics Clinic

Hennepin Healthcare•Minneapolis, MN

2d•Onsite

About The Position

The Practice Manager provides administrative support and leadership for the clinical and clerical services of the Pediatrics Clinic. The role partners with the Medical Director and administrators to ensure efficient and effective patient flow, customer satisfaction, sound budgeting, and long-term practice planning. The manager leads practice operations and staff, supports physicians, promotes service quality, maintains compliance with medical center policies and applicable accreditation, credentialing, regulatory, and professional standards, and works to improve efficiency, service offerings, volume, and revenue. The position also develops and manages budgets, monitors staffing and overtime, prepares reports and proposals, supports employee development, and fosters communication and collaboration across the practice and medical center.

Requirements

Bachelor’s degree in business or a health-related profession, or an approved equivalent combination of training and experience.
Five or more years of progressive experience managing a physician office practice or ambulatory care setting, or an approved equivalent combination of training and experience.
Excellent communication, organizational, and leadership skills, including program development skills.
Ability to analyze, plan, and coordinate resources to address problems, issues, and desired change.
Ability to manage organizational resources, including budgets and personnel.
Skill overseeing the work of high-level department individuals.
Ability to motivate employees and inspire positive change.
Innovative thinking and ability to contribute ideas that support organizational goals.
Skill in managerial duties such as hiring, termination, performance appraisals, and pay reviews.
Ability to model company values in daily interactions, particularly regarding health and safety.
High standard of ethics, discipline, and professionalism.
Ability to foster a positive workplace culture and build inclusive teams.
Strong organizational, leadership, time-management, analytical, and planning skills; proactive, results-oriented, and able to work with minimal day-to-day guidance.
Ability to independently implement ideas and strategies based on information provided in meetings.
Strong computer skills to process own work and understand staff work.

Nice To Haves

Master’s degree in business or a health-related profession.
Bilingual in Spanish and English.

Responsibilities

Work with the Medical Director and Administrative Director, Ambulatory Services, to set and implement the practice’s strategic plan.
Participate in developing annual departmental budgets and review performance against budgets monthly.
Support physicians in resolving problems, planning new services, and addressing issues that affect their ability to practice medicine.
Work with physicians and staff to improve service quality, practice efficiency, and effectiveness.
Determine staffing and training needs and maintain an appropriately trained employee group to achieve practice goals.
Maintain liaison with the Medical Director to address and evaluate physician, patient, and employee-relations issues.
Communicate and ensure compliance with medical center policies and procedures.
Ensure ongoing compliance with accreditation, credentialing, regulatory, and professional standards affecting the clinical area.
Oversee employees to support efficient patient flow.
Build, coach, direct, and manage staff; encourage professional development and improve employee morale.
Promote teamwork and cooperation within the practice and with other practices and medical center departments.
Implement practice changes with the Medical Director to improve operations, patient flow, use of equipment, space, and staff; support practice growth, customer satisfaction, and quality of care.
Develop and manage budgets, ensuring capital, salary, and non-salary expense budgets align with practice needs.
Monitor staff overtime and develop corrective plans when appropriate.
Develop formats for tracking volume and prepare organized reports and statistics.
Prepare professional, concise, financially justified proposals for staffing and capital needs.
Identify revenue opportunities and support growth in volume and program offerings in response to market needs.
Facilitate development of promotional materials and presentations.
Maintain effective communication and working relationships with the Medical Director, Administrative Director, other Practice Managers, and medical center staff.
Meet with the Medical Director frequently, at least two to four times per month, and foster a team partnership.
Meet with all staff at least monthly and with clinical or non-clinical staff groups at least monthly to share information, invite input, and focus on action plans; follow up through email, newsletters, or postings.
Attend to personal and professional learning needs and perform other functions as assigned.