Practice Manager 2 - Richfield Community Clinic

Hennepin Healthcare•Richfield, MN

9d•Onsite

About The Position

The Practice Manager 2 Community Clinic provides administrative support for the clinical and clerical services of the assigned practice or practices. The manager partners with Medical Directors, administrators, and other managers as appropriate. The role provides overall leadership and accountability for efficient patient flow, customer satisfaction among patients, physicians, and employees, budgeting, and long-term planning. This position is based at Richfield Community Clinic and is in person, with an 8-hour day shift Monday through Friday.

Requirements

Bachelor’s degree in business or a health-related profession.
Three or more years of progressive experience managing a physician office practice or ambulatory care setting, or completion of a post-master’s healthcare administrative fellowship, or an approved equivalent combination of training and experience totaling at least seven years.
Knowledge of relevant corporate compliance laws, healthcare regulations, and organizational policies.
Ability to drive results and implement plans.
Working knowledge of continuous quality improvement principles.
Facilitation and coaching skills with individuals and teams.
Financial management skills, including the ability to develop and maintain budgets.
Outstanding customer service skills and ability to serve as a Patient Centered Care role model.
Excellent verbal and written communication skills.
Ability to analyze, distill, and display data and draw conclusions.
Ability to plan, organize, schedule, and prioritize work.
Ability to build and maintain effective working relationships across the organization.
Strong organizational skills and effective leadership skills, including team building and coaching.
Effective time management, analytical, and planning skills.
Ability to be proactive, results oriented, and work independently.
Ability to be visible to physicians and team members.
Ability to attend to personal and professional learning needs.
Strong computer skills to process own work and understand the work of team members.

Nice To Haves

RN licensure.
Master’s degree in a healthcare-related field or business.
Three to five years of experience managing clinics with highly diverse patient populations.
Bilingual Spanish/English.

Responsibilities

Manage team members and daily clinic operations by observing staff and processes, training team members, driving accountability, and identifying opportunities for improvement.
Identify barriers to achievement and partner with team members and management to develop improvement plans.
Work toward superior patient satisfaction and quality ratings.
Use independent judgment to develop and operate clinic sites in accordance with best practices.
Interpret and enforce departmental and hospital policies and procedures, along with applicable regulatory standards.
Develop and oversee implementation of annual plans and budgets with the Administrative and Medical Directors, managing expenses and volume related to clinical services.
Work with providers to improve access and service quality by promoting clinic efficiency and effectiveness.
Support providers in resolving problems, planning new services, and addressing issues that enable them to practice medicine effectively.
Build and maintain active community relationships.
Perform other functions as assigned.