Practice Manager - General Surgery

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

The Practice Manager, General Surgery, oversees team member activities and practice operations, working with a provider dyad partner to support optimal patient flow and patient satisfaction. The manager trains team members and serves as a liaison among providers, team members, and the director. Responsibilities include charge capture, standard work, process improvement, staffing, performance and development management, and policy adherence.

The role also oversees patient experience, budgets and expenses, recruitment and team member performance, engagement and communication, operational improvements, patient education, and compliance with applicable regulations and organizational requirements. The position is based at Corewell Health Care Center in Grand Rapids, Michigan. It is full time, with a day shift schedule of 8 a.m. to 5 p.m., Monday through Friday, for 40 hours per week.

Requirements

• Associate's degree or equivalent in business, management, or another related area.
• At least 3 years of relevant experience in health care, a medical practice, or related work.
• At least 1 year of recent and relevant supervisory or management experience.

Nice To Haves

• Bachelor's degree or equivalent in business, management, or another related area.

Responsibilities

• Work with the provider dyad partner to manage patient flow, follow standard work, prepare work schedules, manage charge capture, and identify process-improvement opportunities.
• Provide written and oral instructions and train team members.
• Promote patient satisfaction by treating patients, families, visitors, customers, and employees with kindness and respect.
• Monitor patient satisfaction data, meet established targets, ensure timely and effective responses to concerns and complaints, and develop action plans to improve patient satisfaction.
• Assist with development and management of operational and capital budgets in collaboration with the provider dyad and directors.
• Monitor and manage practice labor and expenses.
• Interview, recruit, hire, retain, monitor performance, initiate counseling and corrective action, and terminate team members in consultation with Human Resources and providers.
• Monitor time and attendance records and prepare and report team member payroll.
• Promote team member engagement and a culture of excellence, communication, collaboration, team building, and professionalism.
• Develop, initiate, and monitor change within the office; hold regular team meetings and communicate with the team, providers, and leadership in a timely manner.
• Participate in organizational initiatives.
• Monitor services and processes for quality, cost, effectiveness, and efficiency; recommend and implement operational improvements and new services.
• Ensure recommended patient education materials and programs are developed and implemented.
• Ensure services comply with state and federal regulations, organizational policy, and accreditation and compliance requirements.
• Provide leadership and training, and delegate appropriately to facilitate safe, quality, cost-effective patient care.
• Review operational reporting tools and create action plans for identified opportunities.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree