Practice Manager - General Surgery

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

The Practice Manager, General Surgery, is responsible for practice team activities and oversees patient flow and satisfaction in collaboration with a provider dyad partner. The manager trains team members and serves as a liaison among providers, team members, and the director in daily operations. The role oversees charge capture, standard work, process improvement, staffing, team member performance and development, and policy adherence.

The manager supports operational and capital budget development and management with the provider dyad and directors, and monitors labor and expenses. The role also leads recruitment, retention, performance management, payroll reporting, team engagement, communication, and change management. It ensures that practice services meet quality, efficiency, patient satisfaction, regulatory, policy, and accreditation requirements, and supports safe, cost-effective patient care.

Requirements

• Associate's degree or equivalent in business, management, or another related area (required).
• Three years of relevant experience in health care, medical practice, or related work (required).
• One year of recent and relevant supervisory or management experience (required).

Nice To Haves

• Bachelor's degree or equivalent in business, management, or another related area (preferred).

Responsibilities

• Coordinate patient flow with the provider dyad partner while adhering to standard work; prepare work schedules, oversee charge capture, and identify process improvement opportunities.
• Provide written and oral instructions to team members.
• Promote patient satisfaction and ensure patients, families, visitors, customers, and employees are treated with kindness and respect.
• Monitor patient satisfaction data against established targets, ensure timely and effective responses to concerns and complaints, and develop action plans to improve satisfaction.
• Assist with development and management of operational and capital budgets in collaboration with the provider dyad and directors; monitor and manage practice labor and expenses.
• Lead interviewing, recruitment, hiring, retention, performance monitoring, counseling, corrective action, and termination, consulting with Human Resources and providers as appropriate.
• Monitor team member time and attendance and prepare and report payroll.
• Foster team member engagement and a culture of excellence, communication, collaboration, team building, and professionalism.
• Develop, initiate, and monitor changes within the office; hold regular team meetings and communicate timely with the team, providers, and other leaders.
• Participate in organization initiatives and continuously monitor processes and services for quality, cost, effectiveness, and efficiency.
• Recommend and implement operational improvements and new services for areas of responsibility.
• Ensure recommended patient education materials and programs are developed and implemented.
• Ensure services comply with state and federal regulations, organizational policy, and accreditation and compliance requirements.
• Provide leadership and training, and delegate appropriately to facilitate safe, quality, cost-effective patient care.
• Review and monitor operational reporting tools and create action plans for identified opportunities.
• Ensure work supports Corewell Health's mission and demonstrate teamwork and integrity.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree