Practice Operations Manager

Shields Health Solutions•Quincy, MA

About The Position

The SRA Practice Operations Manager oversees the administrative and operational functions of the physician practice. The role manages daily operations, supports regulatory compliance and financial performance, and works with the Medical Director and cross-functional teams to improve operational effectiveness and practice growth. The manager also oversees staff and performance management, payer and vendor-related activities, projects, risk and compliance, and quality and safety standards for SRA and Shields.

Requirements

Bachelor’s degree in business or healthcare administration and/or at least 5 years of experience in practice administration.
4 years of relevant experience.
Supervisory experience directing others’ work.
Excellent computer skills, including electronic medical records (EMR) and Microsoft Office.
Ability to manage multiple tasks accurately and with attention to detail.
Takes initiative to identify and address issues proactively.
Works collaboratively with cross-functional teams and external partners.
Maintains integrity and transparency in vendor interactions.
Adaptable and willing to approach challenges as opportunities to improve.
Effective communication skills with team members and external partners.

Nice To Haves

Healthcare experience preferred.
Experience working with physicians preferred.

Responsibilities

Manage the practice’s daily operations by implementing policies and procedures that promote consistency, efficiency, and exceptional patient care.
Work with other Shields departments to ensure compliance with industry regulations, billing protocols, and safety and security requirements.
Develop budgets, monitor expenses, analyze financial information, identify trends, and adjust operations to meet goals.
Create and maintain reporting on practice outputs.
Collaborate with the Medical Director on strategic plans and objectives to improve operational effectiveness and practice growth, emphasizing cost containment without compromising care quality or innovation.
Coordinate with Marketing and support teams such as IT, HR, and Finance on events that showcase the Radiology Team, support community education, build relationships, and drive scan volumes.
Facilitate communication among team members, partners, and business associates.
Assist with payer relationships, monitor reimbursements, and negotiate with payers.
Oversee professional services agreements, payer contracting, and purchasing, and participate in the insurance renewal process.
Analyze SRA’s financials and provide operational insights.
Manage staff and performance matters, including physician recruitment.
Partner with HR on physician compensation and negotiations.
Lead Radiologist team projects to implement technology and workflows consistently.
Be accountable for risk and compliance.
Drive quality and safety standards for SRA and Shields.