Manager Physician Practice - FMOL Health: Voice Clinic

FMOLHS•Baton Rouge, LA

About The Position

The Manager Physician Practice oversees the daily operations of a single primary care site, with a focus on physician and staff relationships, customer service, and financial management. The role coordinates clinic operations by aligning administrative policies, physician preferences, and patient needs. It is designed for the FMOL Physician Group Model of Physician Practices with five or more providers or for any specialty practice.

Requirements

Three years of experience in healthcare operations support, including two years of management experience; or a bachelor's degree with two years of management experience.
High school education or equivalent.

Responsibilities

Supervise front- and back-office staff, conduct weekly staff meetings, and act as a liaison between support staff and physicians.
Manage staff employment activities, including interviewing, performance appraisals, and disciplinary actions; maintain time cards, report hours to payroll, keep accurate employee files, and define and support staff continuing education.
Monitor physician contracts for compliance.
Promote positive customer service, address patient complaints and employee conflicts promptly, maintain communication with hospital departments, referring physicians, and staff physicians, and foster continuous quality improvement.
Purchase daily operational supplies, control inventory of office and medical supplies, maintain adequate stock, and contain costs.
Prepare operational, manpower, and capital budgets, submit requested operational and financial reports, and adhere to budgets.
Maintain working knowledge of CPT-4 and ICD-9 coding to legally maximize reimbursement.
Oversee billing and collections, ensure compliance with provider contracts and collection policies, and establish procedures for scheduling, billing, and collections.
Maintain a collection ratio of 95% of collectible monies; refer uncollectible accounts to a collection agency through Central Billing and monitor bad-debt recovery.
Maintain acceptable patient-due accounts receivable aging, particularly at 90 and 120 days; maintain 55 days in accounts receivable, a 20% point-of-service collection ratio, and a new-patient ratio of at least 10%.
Maintain industry standards for physician compensation and benefits, staff compensation and benefits, clinical supplies, and building occupancy.
Ensure compliance with insurance policies and procedures and with OSHA, CLIA, COLA, and other local, state, and federal requirements; maintain and update OSHA, CLIA, and COLA compliance.
Administer and track physician employment benefits, including Allowed Time Off and professional development.
Use universal precautions, appropriate personal protective equipment, and safe work practices when tasks may involve exposure to blood or body fluids.
Coordinate with organizational processes to collect information about hazards and safety practices used to identify management issues, and follow established policies and procedures, including requirements for personal protective equipment.
Perform other duties as assigned or requested.