Clinic Manager - Physician Practice Group

Lifepoint Health • Hendersonville, TN

2d • Onsite

About The Position

Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health. The Clinic Manager will lead the daily operations of multiple physician practices across Carthage and Hartsville, Tennessee, supporting family medicine, primary care, urology, and gynecology. The role provides operational leadership for approximately 24 clinical and administrative staff members and 10 providers across four practice locations, with a focus on efficient workflows, quality patient care, and strong relationships with providers, employees, and the community.

The manager coordinates schedules, after-hours coverage, PTO, and payroll; monitors patient access, clinic productivity, satisfaction, and operational performance; and leads staff development, performance management, engagement, recruitment, and conflict resolution. The role also supports regulatory compliance, budgeting and supply oversight, billing-related administrative processes, operational improvement, and technology troubleshooting. Travel between assigned practices is required. The position is onsite and scheduled Monday through Friday. Applicable work experience may be considered in lieu of the required bachelor's degree in a related field.

Requirements

• Bachelor’s degree in a related field; applicable work experience may be considered in lieu of formal education.
• Previous healthcare leadership or supervisory experience.
• Knowledge of physician practice operations, including patient scheduling, staffing, provider support, and clinical workflows.
• Experience with electronic medical record (EMR) systems.
• Ability to manage multiple practice locations, balance competing priorities, and organize time effectively in a fast-paced healthcare environment.
• Strong interpersonal and communication skills and ability to build positive relationships with providers, employees, and patients.
• Demonstrated approachability, accountability, collaboration, adaptability, and effective problem-solving.
• Understanding of healthcare regulatory requirements, HIPAA, and quality standards.
• Ability to work independently, exercise sound judgment, and identify opportunities for operational improvement.
• Ability to work onsite and travel between assigned practice locations as needed.
• Willingness to learn, accept mentorship, and grow professionally within the organization.

Nice To Haves

• Athena EMR familiarity.
• Primary care or family medicine experience.
• Rural Health Clinic (RHC) experience.
• Familiarity with staff scheduling, payroll, operational budgets, and performance metrics.

Responsibilities

• Oversee daily operations of multiple physician practices, including family medicine, primary care, urology, and gynecology, ensuring efficient workflows and quality patient care.
• Provide operational leadership and support for approximately 24 clinical and administrative staff members and 10 providers across four practice locations.
• Coordinate employee and provider schedules, after-hours coverage, PTO, and payroll processing.
• Monitor patient access, appointment availability, clinic productivity, patient satisfaction, and overall operational performance.
• Lead staff development, performance management, employee engagement, recruitment, and conflict resolution while fostering a positive, collaborative work environment.
• Build and maintain working relationships with physicians, clinical staff, administrative teams, and organizational leadership.
• Ensure compliance with healthcare regulations, organizational policies, and Rural Health Clinic requirements, including emergency preparedness and state inspections.
• Monitor departmental expenses, medical supply inventory, and purchasing activities, including vaccine inventory and associated costs.
• Coordinate billing-related administrative processes, including tracking and resolving missing documentation.
• Identify opportunities to improve operational efficiency, patient experience, employee engagement, and practice growth.
• Provide day-to-day troubleshooting and coordinate technology-related needs with IT support when necessary.
• Travel between assigned practice locations in Carthage and Hartsville to provide leadership and operational oversight.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager