Practice Manager, Infectious Disease

St. Luke's University Health Network•Sellersville, PA

About The Position

The Practice Manager leads and manages the operations of assigned practices to ensure successful operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team. The position works with organizational partners and centralized functions to coordinate practice operations and support positive patient and employee experiences. It is also responsible for practice financial performance, monitoring performance measures, and implementing improvements through a multidisciplinary, team-based approach.

Requirements

At least 2 years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.
Strong business acumen.
Skilled in all forms of communication.
Ability to develop oneself and others.
Leadership presence and emotional intelligence; presents as a composed and competent leader.
Quality-focused.
Patient- and customer-service-focused.
Ability to share a compelling strategy that inspires others.

Nice To Haves

Bachelor’s degree in health, business, or a related field.

Responsibilities

Perform leadership and managerial functions throughout the employee life cycle for direct reports, including hiring, onboarding and orientation, performance management, coaching and development, and recognition.
Ensure operational readiness for clinical and administrative operations, including employee schedules, supply inventory, office equipment and furnishings, cleanliness, daily huddles, time management systems, and Point of Care licensing.
Manage practice operations, workflow execution, employee collaboration, and the overall patient experience.
Partner with organizational functions such as Billing/Coding, Facilities/Property Management, Hospital Entity departments, and the Access Center to coordinate effective practice operations.
Collaborate with Access Center operations and centralized functions, including POD and Capacity Management, to support seamless operations and optimal patient and employee experiences.
Serve as an escalation point and address critical operational, technological, patient, and employee issues.
Achieve expected practice financial performance through expense management, efficient resource utilization, volume growth, and financial management best practices.
Use organizational tools to monitor practice performance, identify improvement opportunities, and develop and implement improvement strategies using a multidisciplinary, team-based approach.
Use practice leads, as applicable, to support oversight of practice workflows and processes.
Ensure adherence to policies, procedures, and SLPG Access Governance Principles.
Perform other duties as assigned.