Practice Manager, Infectious Disease

St. Luke’s University Health Network•Bethlehem, PA

About The Position

The Manager, Practice Operations leads and manages assigned practice operations to support successful operations, effective execution of workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team. The position oversees employee lifecycle activities, operational readiness, daily workflows, collaboration across teams, patient experience, financial performance, and practice improvement. The role also partners with organizational functions and centralized operations, addresses escalated issues, and ensures adherence to policies, procedures, and SLPG Access Governance Principles.

Requirements

At least 2 years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.
Strong business acumen.
Skilled in all forms of communication.
Ability to develop oneself and others.
Leadership presence and emotional intelligence, presenting as a composed and competent leader.
Quality-focused.
Patient and customer service focus.
Ability to share a compelling strategy that inspires others.

Nice To Haves

Bachelor’s degree in health, business, or a related field.

Responsibilities

Perform leadership and managerial functions across the employee life cycle for direct reports, including hiring, onboarding and orientation, performance management, coaching and development, and recognition.
Ensure operational readiness for clinical and administrative operations, including employee schedules, supply inventory, office equipment and furnishings, cleanliness, daily huddles, time management systems, and Point of Care licensing.
Manage practice operations, workflow execution, employee collaboration, and the overall patient experience.
Partner with organizational functions, including Billing/Coding, Facilities/Property Management, Hospital Entity departments, and the Access Center, to coordinate effective practice operations.
Collaborate with Access Center operations and centralized functions to enable seamless operations and optimal patient and employee experiences, including transfers, triage protocols, template changes, huddles, and practice connectivity.
Serve as an escalation point and address critical operational, technological, patient, and employee issues.
Achieve expected practice financial performance through expense management, efficient resource utilization, volume growth, and financial management best practices.
Monitor practice performance using organizational tools, identify improvement opportunities, and develop and implement improvement strategies through a multidisciplinary, team-based approach.
Use practice leads, as applicable, to support oversight of practice workflows and processes.
Ensure adherence to policies, procedures, and SLPG Access Governance Principles.
Perform other duties as assigned.