Veterinary Practice Manager

Destination Pet, LLC•Aurora, CO

23h•$60,000 - $70,000

About The Position

The Veterinary Practice Manager oversees the complete operations of Story Road Animal Hospital, including daily clinic operations, team management, customer service, inventory control, and the clinic budget. The role supports Destination Pet’s mission, vision, culture, and policies while helping deliver safe, cohesive pet care and exceptional service to customers.

Requirements

Five or more years of full P&L management responsibility, preferably in hospitality, service, or retail environments.
Veterinary experience.
Experience managing inventory and accounts payable.
Strong people-management skills and a background in driving performance excellence.
Passionate team player and strong motivator.
Problem-solving ability, sound judgment, confidentiality, and professional interactions with coworkers, clients, and the public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and demonstrate strong time-management skills.
Ability to complete assignments accurately and on time, often under strict or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional customer-service experience and skills.
Ability to work evenings, weekends, and holidays.
Ability to frequently lift 40 pounds, remain on feet for the duration of the shift, and frequently stand, walk, and climb stairs.
Ability to use computer systems and multiline telephones, handle dogs on leashes, and work around disinfectants, sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

BS/BA or CVT.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Ensure exceptional customer service through personal contact, associate training, complaint resolution, and service delivery.
Collaborate regularly with Destination Pet support teams, including Operations, Human Resources, Marketing, Facilities, and Legal.
Promote cohesiveness across pet care services and provide cross-training where necessary.
Manage clinic staff, including hiring, motivating, training, promoting, counseling, and terminating when necessary.
Oversee staff scheduling to support outstanding service while staying within budget.
Manage center payroll and ensure timely payroll approval.
Work with Human Resources to ensure compliance with federal and local labor laws, including OSHA, EEOC, ADA, and Fair Labor Practices.
Promote employee safety through training, safe-handling rules, and compliance with safety policies.
Prepare and deliver annual performance reviews.
Monitor pet guests’ needs and support their safety, security, and comfort.
Resolve customer and staff complaints.
Manage the center’s social media accounts, including weekly posts and responses to customer comments.
Create and execute local marketing programs to attract customers and grow sales.
Attend community events and partner with local businesses to promote Destination Pet services.
Maintain appropriate supply inventory by reordering and restocking as needed.
Monitor and manage computer systems at the center.
Address center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
Use financial reports and statistics.
Manage cash, checks, and credit card payments and balance the end-of-day cash drawer.
Ensure bank deposits are completed as needed.
Assist other team members as needed.