Veterinary Practice Manager

Petco•Frisco, TX

About The Position

The Hospital Operations Manager provides daily leadership to a veterinary hospital and partners with hospital veterinarians and retail store teams to ensure smooth, profitable operations. The role builds a culture focused on high-quality patient care and exceptional customer service while driving revenue, managing costs, and representing the mission and values of the hospital and Petco. The manager coordinates hospital operations and cultivates a supportive, collaborative, cohesive, and motivated team environment. This position oversees daily practice functions, including partner scheduling, equipment maintenance, inventory, invoicing, patient appointments, team training, radiological safety, client concerns, and client and patient records. It also supervises paraprofessional partners and collaborates with the Area Operations Manager, medical leadership, Human Resources, and store partners. The role reports to the Area Operations Manager and has one or more direct reports. Most duties take place in the veterinary hospital, with regular contact with clients and pets, veterinary specialists, store partners, and vendors.

Requirements

Two to three years of prior veterinary-practice experience, or at least two years of strong leadership experience in lieu of veterinary experience.
Excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners.
Compassion and sympathy, with the ability to maintain a professional demeanor during emotional or stressful situations.
Telephone etiquette and basic computer skills, including Microsoft Office.
Willingness to work as a team, continue learning, offer creative ideas, and accept ongoing change.
Ability to plan staff schedules to provide coverage while keeping payroll within forecasted costs.
Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.

Nice To Haves

Three to five years of veterinary-practice experience.
Previous P&L management experience.
Bachelor’s degree or equivalent experience.
Three or more years in a management role, including customer service.
Reporting and data analysis experience.
Veterinary Assistant or Veterinary Technician experience with increasing responsibility.
Licensed Veterinary Technician or Certified Veterinary Assistant credentials (not required).
Change agility: ability to work productively and navigate ambiguity or uncertainty in a fast-paced, evolving environment.
Desire to learn, adapt constructively to changing needs and priorities, seek learning opportunities, and give and receive productive feedback.
Drive for results, including taking ownership, setting clear and challenging goals, making timely decisions, and executing actions.

Responsibilities

Lead hospital paraprofessionals to promote operational excellence, efficiency, high-standard patient care, and a strong client experience.
Build productive relationships with veterinarians and foster a positive, cohesive team culture.
Coordinate daily practice operations, including staff scheduling, equipment function and maintenance, inventory control and ordering, invoicing, patient scheduling, team training, radiological safety, and elevated client concerns.
Oversee hiring, training, performance reviews, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager and Human Resources Business Partner.
Schedule paraprofessional partners at least two weeks in advance and maintain attendance and punctuality records in accordance with Petco policy.
Create and maintain doctors’ schedules, with support from area or regional medical leadership as needed.
Review monthly P&L reports and partner with the Area Operations Manager to grow revenue and meet financial targets.
Escalate partner or client issues to the Area Operations Manager, Area Medical Director, or Human Resources Business Partner as appropriate.
Collaborate with the Petco store team to provide a seamless complete-care customer experience.
Schedule appointments, educate clients, relay test results to doctors and clients, maintain inventory and patient records in the practice management system, and manage accounts receivable.
Keep the hospital clean and orderly, maintain OSHA standards, and complete regular cleaning according to need and scheduled maintenance.
Uphold and enforce Petco and Vetco Total Care policies.
Resolve patient, client, or partner issues promptly, with patient care as the priority.
Collaborate with the retail team to support a positive and cohesive team environment.
Provide backup front-desk support, including answering telephones, as needed.
Perform additional duties and special projects as assigned.