Veterinary Practice Manager
About The Position
The Practice Manager at Hometown Veterinary Partners is a member of the hospital team and reports directly to the Partner DVM or the President. The manager supports the company’s core beliefs of Culture, Collaboration, and Community and is empowered to help provide approachable, accessible, and individualized veterinary care. The role performs coordinating, supervisory, and technical functions across hospital administration, operational plans, staff training, supplies and equipment, staffing, safety and security, and hospital sustainability. This is an hourly, non-exempt leadership position with variable hours based on hospital needs. The schedule is a minimum of 32 and up to 40 hours per week, depending on staffing needs, with oversight and supervision by leadership. The Practice Manager fosters a positive and inclusive team culture; hires, retains, trains, and develops staff; supports onboarding and training on workflows and systems; implements client retention and engagement strategies; and contributes to continuous improvement of the practice environment. The manager also guides support staff, supports quality, safety, and health initiatives, ensures licenses remain current, and helps ensure staff and facilities comply with applicable federal rules and regulations.
Requirements
- High school diploma or equivalent.
- At least 3–5 years of management experience in any industry.
- 3–5 years of veterinary experience.
- Strong organization, time management, and attention to detail.
- Effective communication, technology, organizational, and analytical skills.
- Knowledge of veterinary practice management processes, standards, and software.
- Ability to manage a hospital budget.
- Understanding of business acumen to support short- and long-term growth and sustainability.
- Leadership capabilities.
- Demonstrated commitment to ethics and integrity.
- Ability to motivate staff through listening, respect, and encouragement.
- Highly motivated, with a demonstrated passion for excellence and continuous learning.
- Comfort working in a high-growth environment.
Responsibilities
- Maintain a positive, supportive, collaborative, and inclusive work environment.
- Use interpersonal and conflict-resolution skills to support the team.
- Hire, retain, train, and develop medical staff.
- Onboard new team members.
- Train hospital teams on workflows and systems.
- Implement customer retention and engagement strategies and tactics.
- Provide a positive and exceptional client experience.
- Offer ideas and suggestions for continual improvement of the practice environment for the care team, patients, and pet parents.
- Guide and utilize support staff.
- Support quality, safety, and health initiatives.
- Ensure licenses are up to date and comply with state or federal guidelines.
- Help ensure medical staff and the facility comply with federal rules and regulations.
- Coordinate hospital administration and follow through on operational plans.
- Order and stock supplies and equipment.
- Support staffing, safety, security, and hospital sustainability.
- Manage the hospital budget and support short- and long-term growth and sustainability.
Benefits
- Competitive compensation
- PTO for part-time and full-time team members, including vacation, sick, personal, and holiday time
- Medical insurance
- Dental insurance
- Vision insurance
- Telemedicine
- Wellness and mental health resources
- Employee Assistance Program (EAP)
- Life and disability insurance
- Health Savings Account
- Pet insurance
- Pet discounts
- 401(k)
- Continuing education allowance
- Opportunity for equity and advancement
- Flexible schedule to support work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
