Veterinary Practice Manager

Alliance Animal Health•Town of Mount Pleasant, NY

1d•$70,000 - $80,000

About The Position

Valhalla Animal Hospital is seeking a courteous, efficient Veterinary Practice Manager to coordinate and manage office administration and help the practice operate efficiently. The role oversees ordering and inventory, schedules, staff training and performance, personnel processes, payroll, and implementation of hospital policies. The manager also responds to pet owners’ questions about clinic policies, appointments, and treatment costs, and communicates with veterinary staff, vendors, and the veterinary community. The successful candidate is patient, detail-oriented, able to multitask, and effective at management, organization, communication, and customer service. The position requires open availability and flexibility to change hours according to hospital needs. The advertised pay range is $70,000–$80,000 plus Practice Manager bonuses, based on experience.

Requirements

Experienced or Certified Veterinary Practice Manager (CVPM); a minimum of one year of management experience is preferred, or three or more years of veterinary experience is preferred.
Strong leadership, communication, and motivational skills, with the ability to direct, guide, and assist a group.
Ability to work well with all team members and ensure actions support the hospital, doctors, and practice philosophy.
Compassionate, calm team player.
Strong communication skills and ability to multitask.
Highly organized with computer skills.
Knowledge of procedures for assembling patient records in the required order and recording veterinary practitioners’ orders for patient activities, diet, tests, and treatments.
Knowledge of spelling and meaning of commonly used veterinary terminology to accurately enter information into patient records.
Self-starter with a desire to continue advancing knowledge and skills.
Open availability and flexibility to change hours based on hospital needs.

Nice To Haves

Certified Veterinary Practice Manager (CVPM).
At least one year of management experience.
At least three years of veterinary experience.

Responsibilities

Make informal recommendations to the veterinary regional manager concerning receptionist staffing needs, advancement, reassignments, work hours, and other status changes.
Provide on-the-job training, communicate performance requirements and progress, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard staff; terminate staff who do not follow hospital guidelines, policies, and protocols; handle job descriptions and assist with setting salaries.
Promote the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, explain the basis and nature of personnel policies and procedures, and maintain effective employee-management communication.
Obtain information from owners to complete records; provide instructions for scheduling appointments and therapeutic activities; and relay practitioners’ orders concerning animal care and treatment.
Ensure pet owners’ complaints are promptly addressed and resolved.
Prepare employee work schedules and manage office staff.
Answer telephone calls politely and professionally.
Establish and maintain inventory controls, ensure adequate supplies, review product prices, monitor quantities and quality, manage controlled-drug inventory, handle equipment, and deal with returns.
Manage or implement hospital policies, including DEA/Controlled Substances and OSHA policies.
Ensure payroll is completed and submitted accurately and on time.
Build relationships with vendors to obtain the best available support for the hospital.
Promptly notify appropriate veterinary staff of emergency cases.
Perform other duties as assigned.

Benefits

Comprehensive benefits, including health, dental, vision, liability, 401(k), 401(k) matching, life and supplemental insurance, HSA, and FSA.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation and shift differential opportunities.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited Veterinary Technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.