Veterinary Practice Manager

WellHaven Pet Health • Renton, WA

2d • Onsite

About The Position

The Practice Manager provides hospital leadership under the guidance of the Principal Doctor. The role is responsible for supporting high-quality veterinary care and exceptional client service, developing a motivated and productive team, meeting or exceeding budget goals, and growing the hospital. In partnership with the Principal Doctor and other leaders, the Practice Manager works to improve hospital profitability and productivity while maintaining strong working relationships across the team.

This position is performed onsite at a hospital or an approved offsite event location; remote work is not available. The hospital environment may include limited space, pet-waste odors, and noise such as barking. The position requires 40 or more hours per week, and schedules may include shifts of 10 or more hours, Saturdays, evenings, and holidays. The role may involve exposure to animals that may bite or scratch, biological hazards, anesthesia medication odors, radiation near an X-ray machine, prescription medications, and controlled substances. Pay is $35–$40 per hour.

Requirements

• High school diploma or equivalent.
• Related education, training, and experience sufficient to provide the required knowledge, skills, and abilities.
• WellHaven hospital experience and/or prior experience as a supervisor or manager in veterinary medicine or a health-related industry.
• Ability to uphold integrity and ethics in actions and behavior.
• Ability to guide, coach, and mentor direct reports to support their development, professional goals, and contributions to the organization.
• Ability to identify, address, and resolve conflicts effectively and professionally.
• Motivation and determination to achieve goals and deliver high-quality outcomes.
• Ability to ensure the team provides high-quality and safe medical services.
• Ability to take action and set priorities effectively.
• Ability to work in an extremely fast-paced environment while remaining calm and resilient.
• Ability to learn computer software systems, including EMR and scheduling systems.
• High level of accountability.
• Ability to stand, walk, stoop, kneel, crouch, and climb.
• Good hand-eye coordination and arm, hand, and finger dexterity, including the ability to reach and grasp; visual acuity to use a keyboard, operate equipment, and read information.
• Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
• Ability to lift more than 50 pounds.

Nice To Haves

• Associate degree or higher in a related discipline, such as business management.
• Veterinary technician certification, licensure, and experience.
• Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification.

Responsibilities

• Partner with the Principal Doctor to uphold the WellHaven brand through consistent, high-quality veterinary care and exceptional service to patients and clients.
• Manage hospital operations to improve efficiency, productivity, and profitability.
• Oversee and train employees in professional, efficient client service, including client education about Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns.
• Address and resolve conflicts involving clients or employees.
• Partner with the Operations Service Manager, Principal Doctor, and others to interview, select, train, develop, coach, and mentor employees.
• Manage basic human resources activities, including onboarding, benefits, workers’ compensation, recruiting, coaching, and counseling.
• Manage para staff performance and development, create improvement plans, motivate the team toward goals, and hold regular development discussions.
• Develop annual plans, budgets, and hospital productivity targets with the Principal Doctor and Operations Service Manager.
• Manage cash control, banking, loss prevention, office and medical supply ordering, and inventory.
• Track required licenses and certificates and ensure they remain current.
• Create and maintain veterinarian and para staff schedules that meet client needs and follow WellHaven guidelines, while planning for personal and continuing education time off.
• Partner with the Principal Doctor on community outreach, events, and external marketing to promote the hospital.
• Ensure compliance with WellHaven policies and procedures and applicable local, state, and federal laws.
• Oversee medical chart processes to ensure thoroughness, accuracy, and compliance with hospital quality-control standards.
• Partner with the Principal Doctor to implement communication strategies that foster employee engagement.
• Participate in or lead hospital team meetings.
• Provide professional, efficient, and exceptional customer service; communicate and organize effectively with the veterinary team and clients; adapt to individual client needs; and resolve customer complaints as appropriate.
• Lead and guide the team in meeting safety standards and DEA and OSHA regulations, including OSHA requirements outlined in company policies.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED