Practice Manager - Eye & Vision Services

Quincy Medical Group•Quincy, IL

2d•$69,680 - $104,520•Onsite

About The Position

The Practice Manager of Eye & Vision Services leads clinical and optical operations for the Quincy Eye & Vision Institute, Hannibal HQ Eyes, and optical services. This on-site leadership role supports locations in Quincy, Illinois, and Hannibal, Missouri, and requires regular travel between them. The manager works closely with providers and organizational leadership to turn strategic priorities into operational plans, improve patient access and team performance, and support the growth of eye care services. The role is suited to a confident, results-driven leader who can make decisions, develop teams, solve challenges, and maintain accountability across multiple locations. The schedule is full-time, primarily Monday through Friday during daytime hours, with flexibility as operational and departmental needs require. The position works collaboratively with ophthalmology, optometry, optical, and organizational leadership teams.

Requirements

At least three years of leadership experience.
Knowledge of ophthalmic clinic operations, diagnostic testing, optical dispensing, and retail operations.
Demonstrated ability to lead teams, make informed decisions, establish accountability, and achieve operational goals.
Strong organizational, analytical, and problem-solving skills, including the ability to manage competing priorities across multiple locations.
Experience with staffing, budgeting, productivity management, and performance improvement.
Excellent communication and relationship-building skills, with the ability to lead change and collaborate with providers and staff.
Knowledge of healthcare regulatory requirements, including HIPAA, OSHA, and infection control standards.
Proficiency with electronic health records, practice management systems, and Microsoft Office applications.
Valid driver's license and reliable transportation for regular travel between locations.

Nice To Haves

Five or more years of leadership experience.
Bachelor's degree in healthcare administration, business administration, or a related field; an equivalent combination of education and directly related experience will be considered.
Experience in an ophthalmology, optometry, or optical setting.
Ophthalmic certification through IJCAHPO (COA, COT, or COMT) and/or American Board of Opticianry (ABO) certification.
Workday experience.

Responsibilities

Provide operational leadership for clinical and optical services across the Quincy Eye & Vision Institute and Hannibal HQ Eyes, supporting consistent, efficient, patient-centered care.
Set operational expectations, standardize workflows, and maintain accountability for performance and service quality across locations.
Partner with providers and organizational leadership to translate strategic goals into operational plans, staffing strategies, and measurable results.
Hire, onboard, coach, manage performance, and support the professional development of staff.
Oversee staffing models, scheduling, cross-site coverage, and resource allocation based on patient demand and operational priorities.
Evaluate patient access, scheduling templates, clinic capacity, patient flow, and wait times, and implement improvements.
Manage departmental budgets and financial performance, including productivity, expenses, optical sales, inventory, and vendor relationships.
Monitor key performance indicators, identify operational trends, and use data to guide decisions and evaluate results.
Lead department development, process improvement, and change initiatives to strengthen efficiency, quality, and patient experience.
Ensure compliance with regulatory requirements, patient safety standards, infection control practices, and equipment maintenance expectations.
Address escalated patient concerns, support service recovery, and implement improvements based on patient feedback.
Build a positive, accountable team culture through clear direction, attention to employee concerns, and effective communication across locations.

Benefits

Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
Mental health benefit at no cost.
Employer-provided life and disability insurance.
$5,250 tuition reimbursement per year.
Immediate 401(k) match.
40 hours of paid volunteer time off.
Culture committed to community engagement and social impact.
Up to 12 weeks of parental leave at 100% pay for eligible non-physician team members.
Financial benefit for adoption and surrogacy for eligible non-physician team members.
Discretionary bonus eligibility.