Practice Manager

Intermountain Health•American Fork, UT

2d•Onsite

About The Position

The Practice Manager provides effective leadership and creates a culture of accountability for ambulatory care operations. The role focuses on patient and caregiver safety, quality assurance of care, patient experience, equity, access to care, financial stewardship and budget management, caregiver engagement, and growth. The manager makes employment decisions, including hiring, performance evaluations, coaching, and corrective action, and supports ancillary services such as human resources and information systems. The Practice Manager typically collaborates with 5 to 13 physicians and/or advanced practice providers and 12 to 30 caregivers, and oversees approximately 1 to 4 clinics. The role may cover multiple specialties across a market and may require some travel. It may include oversight of up to 3 direct leader reports, whose development the manager is expected to foster. The position is located at American Fork Specialty Clinic in American Fork, Utah, and is scheduled for 40 hours per week. The hourly range is $34.01–$52.51, with the actual rate dependent on experience.

Requirements

Leadership experience and demonstrated ability to inspire and motivate others to create a culture of accountability and teaming.
Ability to develop a vision for a practice and execute plans to achieve it.
Experience working in a matrixed organization and ability to influence non-direct reports to meet department goals.
Demonstrated effective communication and interpersonal relations skills.
Demonstrated ability to direct, supervise, and coach front office staff.
Strong computer skills, including word-processing, spreadsheets, and advanced computer applications such as databases or presentations.
Ability to problem solve and address issues raised by physicians, employees, and patients.
Experience managing a department budget.

Nice To Haves

Bachelor’s degree in a related field.
Two years of leadership experience in a healthcare setting.

Responsibilities

Provide leadership for ambulatory care operations and foster a culture of accountability and teaming.
Oversee patient and caregiver safety, quality of care, patient experience, equity, and patient access.
Manage financial stewardship, including the department budget, and support practice growth and caregiver engagement.
Make employment decisions, including hiring, performance evaluations, coaching, and corrective actions.
Support ancillary services, including human resources and information systems.
Develop a vision for the practice and execute plans to achieve it.
Direct, supervise, and coach front office staff.
Address issues raised by physicians, employees, and patients through problem solving.
Lead and foster the development of up to 3 direct leader reports.
Collaborate with physicians and/or advanced practice providers and caregivers across approximately 1 to 4 clinics; some travel may be required when managing multiple specialties across a market.