Practice Manager Jobs

About The Position

Requirements

• High School Diploma or GED
• Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
• Basic math skills
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Problem solving skills

Nice To Haves

• Prior experience in patient registration/healthcare
• Knowledge of medical terminology and ICD-9 coding

Responsibilities

• Serves as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner
• Processes patients in practice as they present for their appointments
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
• Processes admission paperwork, including basic insurance verification
• Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process.
• Corrects registration errors as needed
• Records time indicators for lobby wait times
• Calculates patient liabilities and actively collects and processes patient payments
• Reconciles cash drawer at the close of the day
• Performs charge entry for external services (i.e. nursing homes) as necessary
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients
• Assists patients with online scheduling and MyChart as necessary
• Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults)
• Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed
• Completes accounts in revenue cycle software
• May be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support