Program Analyst (Clinical Practice Manager)

Veterans Health Administration•Cleveland, OH

7d•Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting a Program Analyst (Clinical Practice Manager) to work in the Hematology and Oncology section within Medicine Service. The role supports outpatient clinic access, utilization, consult management, and process improvement through data analysis, coordination, staff training, and recommendations to section and facility leadership. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework eligibility will be discussed during the interview; this is not a virtual position. Relocation and recruitment incentives are not authorized, and a Critical Skills Incentive is not approved. The position is subject to a one-year probationary period or two-year trial period, as applicable.

Requirements

U.S. citizenship.
Meet the applicable time-in-grade requirement for current or former federal employees applying at GS-9: 52 weeks at GS-7, where applicable.
At least one year of specialized experience equivalent to GS-7, including relevant customer service, use of computers and equipment, data analysis and communication, records and forms management, reasoning, evaluation of technical information, or technical advising; or qualifying graduate education; or a combination of qualifying education and experience.
If qualifying through education, possess a master's or equivalent graduate degree, two full years of progressively higher-level graduate education, or a related J.D.; qualifying education must be related to the work of the position.
Submit transcripts if education is used to meet qualification requirements.
Complete the required application steps and online assessment.
Register with Selective Service if applicable to males born after December 31, 1959.
Pass a background/security investigation and complete online onboarding and acceptable identity-document requirements.
Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs health care personnel employee.
Serve a one-year probationary period or two-year trial period, as applicable.

Nice To Haves

Proficiency in consult management, procurement, and outpatient clinic operations, including clinic cancellations, timekeeping, preparing business meeting reports, clinic management, and data analysis.

Responsibilities

Pull and review supply-and-demand data for individual clinics using VSSC reports.
Implement strategies to increase supply and shape demand in accordance with advanced clinic access principles.
Review provider clinic utilization reports against assigned DSS labor reports to maximize provider time and balance supply and demand.
Develop backlog reduction plans when delays occur and supply is equal to or below demand, and present plans to the Section Chief, Administrative Officer or designee, and facility Group Practice Manager.
Review and reduce appointment types.
Assist leadership in developing and executing a contingency plan policy and process for the assigned clinical section.
Ensure adherence to advanced clinic access principles for appointments, including check-in/check-out, intake and evaluation, rooming and room stocking, coordination of information during face-to-face provider time, and follow-up appointments as needed.
Oversee consult management, including staff education on consult reports, implementation of consult business rules, understanding consult types and process or policy variations, participation in local and national consult communities of practice, and coordination of Care Coordination Agreements.
Serve as a subject matter expert for clinic teams, staff, and leadership on advanced clinic access principles, data reports, and tools.
Collaborate routinely with DSS, PCMM, Naming Convention, and other relevant stakeholders.
Reduce no-shows by applying administratively related national missed-opportunity improvement strategies.
Present recommendations for space, staffing, and equipment needs to the Section Chief, Administrative Officer or designee, and facility Group Practice Manager.
Promote and enforce compliance with access targets, performance measures, metrics, and policies.
Review clinic profiles regularly and update them as appropriate.
Provide ongoing training, system redesign, and process improvement recommendations for clinical staff development in coordination with section and facility leadership.
Complete special projects that may require section-specific or task-specific knowledge or external resources.