Clinical Program Analyst

Medical Mutual•Cleveland, OH

21h•Hybrid

About The Position

Medical Mutual is hiring for Clinical Program Analyst and Senior Clinical Program Analyst roles. The position captures or guides the identification of business requirements for data and information needs across enterprise functional areas. Work includes interviewing customers, defining and documenting requirements and business processes, and communicating requirements between business users and technical solution teams. The role supports the development and implementation of analytic solutions, including data-source integration, workflows, interfaces, and reporting tools. It collaborates closely with clinical operations, clinical quality, and provider engagement stakeholders. This is a hybrid position located in Brooklyn, Ohio, with a three-day-per-week onsite requirement. Medical Mutual provides equipment needed for the role, including a laptop, monitors, keyboard, mouse, and headset.

Requirements

For the Clinical Program Analyst role: bachelor's degree in Business, Healthcare Administration, or a related field.
For the Clinical Program Analyst role: 2 years of healthcare data analytics experience, including writing business requirements documents.
For the Clinical Program Analyst role: intermediate Microsoft Office and database reporting skills.
Ability to digest and document business workflow and data flow processes.
For the Senior Clinical Program Analyst role: bachelor's degree in Business Administration, Informatics, Healthcare Administration, or a related degree.
For the Senior Clinical Program Analyst role: 4–6 years of healthcare data analytics experience.
For the Senior Clinical Program Analyst role: proficiency with Microsoft Office software and other data tools.
For the Senior Clinical Program Analyst role: strong business requirements document writing skills.

Nice To Haves

Healthcare background preferred for the Senior Clinical Program Analyst role.
Understanding of systems and tools such as MS Office, Tableau, SAS, SQL Server, and/or other platforms and technologies.

Responsibilities

Gather or lead requirements sessions with end data users to define analytic solution functionality, usability, and support requirements.
Serve as a liaison between technical and business users and ensure technical solutions meet business needs.
Develop persona-driven use cases and create or oversee test cases and plans to verify analytic solution specifications.
Collaborate with business stakeholders and the business owner to provide data-source insights and recommend workflows, interfaces, or reporting tools aligned with user needs.
Work with technical solution team members on conceptual design and integration of data-source components, including mapping documentation of systems and data sources to approved requirements.
Support or motivate project teams during design, development, and quality assurance testing by clarifying requirements and assisting customers and end users with user acceptance testing.
Develop and maintain strong working relationships with key stakeholders, including clinical operations, clinical quality, and provider engagement.
Support or create Agile delivery practices.
Perform other duties as assigned.

Benefits

Equipment provided for the role, including a laptop, monitors, keyboard, mouse, and headset.
Access to on-site fitness centers or gym membership reimbursement where a Medical Mutual facility is unavailable.
On-site cafeteria at the Brooklyn, Ohio headquarters.
Employee discounts at local businesses and cash rewards for shopping with customers.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with company matching contribution.
Medical, dental, vision, life, and disability insurance.
Employee Assistance Program with counseling, coaching, self-help resources, and work/life benefits assistance.
Company holidays and up to 16 PTO days during the first year, with options to carry over unused PTO.
Parental leave after 120 days of service for eligible employees who become parents through maternity, paternity, or adoption.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive, and welcoming culture with Business Resource Groups.