Clinical Program Manager

Unison Health•Toledo, OH

About The Position

The Clinical Program Manager plans, implements, and oversees clinical programs to ensure high-quality patient care, regulatory compliance, and operational efficiency. The role serves as a liaison among clinical teams, leadership, and external stakeholders to support program success and continuous improvement. For the Qualified Residential Treatment Program (QRTP), the manager leads day-to-day clinical and operational work and helps ensure a safe, structured, trauma-informed environment for youth. The manager supervises and develops staff; oversees daily operations and youth programming; guides clinical services and documentation; monitors performance, budgets, and quality initiatives; and builds partnerships with youth, families, referral sources, community partners, and internal teams. The role participates in a leadership on-call rotation and provides direction during emergencies, behavioral crises, and critical incidents.

Requirements

Supervisory experience.
At least 5 years of clinical experience in a behavioral health setting, including at least 3 years in a leadership or supervisory role.
Valid driver's license, reliable transportation, and ability to meet agency driving and insurance requirements.
CPR certification required within 90 days of hire.
CPI (Crisis Prevention Intervention) certification required within 90 days of hire.
Must be at least 21 years of age.
Strong knowledge of behavioral health, including mental illness, assessment, crisis intervention, and individual and group counseling techniques.
Experience working with individuals with Serious and Persistent Mental Illness (SPMI), Serious Emotional Disturbance (SED), and chronic physical health conditions.
Ability to work a flexible schedule, including evenings, weekends, and holidays as required for ACT team positions.
Excellent critical-thinking, problem-solving, and decision-making skills.
Strong leadership, communication, and team-building abilities.
Demonstrated commitment to exceptional client care and the agency's mission and values.
Ability to maintain professionalism and composure when working with people experiencing emotional distress, behavioral challenges, or crisis situations.
Must be eligible to drive on behalf of the agency when position responsibilities require travel.

Nice To Haves

Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field.
Licensure as a Psychologist, LISW/LPCC, LSW/LPC, or LICDC.
For AOD programs, dual mental health and chemical dependency licensure, with at least one independent license.

Responsibilities

Lead day-to-day clinical and operational management of the Qualified Residential Treatment Program (QRTP), ensuring a safe, structured, and trauma-informed environment for youth.
Supervise, mentor, and develop clinical and residential staff through hiring, onboarding, coaching, performance management, and ongoing professional development.
Oversee daily program operations, including staffing, scheduling, youth programming, admissions, discharges, transportation, and interdisciplinary collaboration.
Guide treatment planning, documentation, crisis intervention, and evidence-based care while maintaining regulatory compliance.
Monitor program performance, productivity, budgets, and quality improvement initiatives.
Build relationships with youth, families, referral sources, community partners, and internal teams to support coordinated, client-centered care.
Participate in the leadership on-call rotation and provide direction during operational emergencies, behavioral crises, and critical incidents.
Promote safety, accountability, collaboration, and continuous improvement while supporting the agency's mission, values, and commitment to exceptional care.