Clinical Program Manager

University of Miami•Miami, FL

1d•Onsite

About The Position

The Clinical Program Manager provides administrative support for clinical programs, assisting a supervisor with researching and resolving concerns raised by patients, physicians, and staff; preparing reports; processing information requests; and preparing clinical documentation. The position requires independent judgment and discretion in carrying out daily activities while following applicable policies and procedures. The role supervises and coordinates program operations, clinical operations, and quality assurance procedures. It evaluates office production and workflow, implements projects and procedures to support program performance, triages patient appointment requests, and oversees personnel actions. The manager assesses organizational needs and develops clinical programs, maintains records and statistics, and coordinates the development and evaluation of policies and procedures. The role also monitors internal controls and compliance and ensures employees receive relevant training. Department-specific Clinical Implementation Specialist duties include contributing to Center curricula; leading and assisting with trainings, consultations, and learning collaboratives; delivering therapeutic interventions to research participants; providing clinical supervision and consultation; mentoring clinicians who have completed a certification program; helping create and disseminate Center materials; and contributing to Center goals and initiatives.

Requirements

Bachelor’s degree in a relevant field.
Minimum of 3 years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to plan effectively and delegate or supervise the work of others.
Ability to lead, motivate, develop, and train others.

Responsibilities

Supervise, direct, and coordinate program-operation assignments through subordinate supervisors.
Evaluate office production, revise procedures, and develop forms to improve efficiency and workflow.
Supervise clinical operations and quality assurance procedures.
Implement projects and procedures to ensure program performance meets or exceeds expectations.
Triage requests for patient appointments and direct them to appropriate staff.
Oversee personnel actions, including hiring, performance appraisals, disciplinary actions, and termination.
Assess organizational needs and develop clinical programs to address them.
Maintain required records and report statistics for administrative, quality assurance, safety, and control purposes.
Coordinate development, implementation, and evaluation of policies and procedures intended to improve operational efficiency.
Assess internal controls and compliance with university policies and procedures, and ensure employees are trained on applicable controls and policies.
Contribute to the development of Center curricula.
Lead and assist with trainings, consultations, and learning collaboratives with community-based, national, and international organizations, schools, and clinicians.
Deliver therapeutic interventions to participants enrolled in research studies.
Provide clinical supervision to interventionists.
Provide clinical consultation to clinicians working toward completion of a certification program.
Provide mentorship to clinicians who have completed a certification program.
Assist with creating and disseminating podcasts, publications, blogs, and other relevant Center materials.
Contribute to development of goals and initiatives that guide the Center and support its mission.