Manager, Clinical Program

Lifepoint Health•Richmond, TX

About The Position

The Manager, Clinical Program oversees the efficient, professional operation of assigned outpatient PHP/IOP or inpatient programs and ensures a high standard of customer satisfaction. The role ensures compliance with federal and state licensing requirements and Joint Commission standards, monitors care coordination and quality of care, oversees assigned clinical staff, and maintains current, accurate, regulatory-compliant clinical documentation. It also coordinates school, work, and case-management information for patients. The manager oversees staff performance, clinical programming, chart audits, quality assurance, patient safety, assessments, treatment planning, therapy services, utilization review coordination, and discharge and after-care planning. The position collaborates with patients, families, referral sources, medical and interdisciplinary teams, and facility departments to support compliant, continuous care. The manager may also conduct assessments, individual, group, and family therapy, drug screens, crisis interventions, and other direct-care activities as needed. Westpark Springs is a mental health and addiction treatment center in Richmond, Texas, offering inpatient and outpatient services for adults, adolescents, and children. Programs include psychiatric care, detoxification, PHP and IOP services, specialized youth treatment, and care for co-occurring mental health and substance-use disorders.

Requirements

Master's degree in Social Work, Counseling, or equivalent.
Current clinical or social work license as required by state regulations.
CPR and De-escalation certifications, or ability to obtain them within 30 days of hire.
Knowledge of psychiatric and chemical-dependency treatment principles.
Knowledge of confidentiality, HIPAA, and 42 CFR Part 2 requirements.

Nice To Haves

Previous experience in an outpatient partial hospital program and/or inpatient program.

Responsibilities

Follow operational guidelines for assigned programs, including child/adolescent, military, and other specialty programs.
Oversee staff performance, provide feedback through evaluations, and use counseling or corrective action when necessary.
Communicate programming, staffing, marketing, and business issues to the Director of Outpatient Services or Director of Clinical Services.
Conduct and oversee chart audits, coordinate chart-compliance efforts with the treatment team, and ensure documentation is accurate, timely, and compliant.
Coordinate physician follow-ups and other regulatory requirements.
Oversee quality assurance and review patient-satisfaction forms for safety, regulatory compliance, and feedback about the treatment program.
Maintain working relationships with referral sources, community agencies, and organizations.
Work with the Medical Director to review clinical programs and address concerns raised by patients, parents, or managed-care representatives.
Ensure individual, group, and family interventions are performed and documented according to professional clinical standards.
Oversee the transportation program and ensure compliance with regulations and internal policies.
Participate in the complaint-resolution process as needed and support vital-sign and UDS capture as needed.
Assist with staff scheduling and coverage.
Ensure therapists complete required scales and assessments, clarify therapeutic roles and treatment plans with patients and families, and review those plans.
Train, mentor, and supervise departmental therapists.
Collaborate with facility departments to support seamless care, identify access barriers, and resolve barriers compliantly.
Monitor patients for safety, report suspected drug use or other safety concerns promptly, and conduct drug screens as needed with outpatient nursing support.
Conduct individual, group, and family therapy; facilitate therapeutic group discussions; and provide tools and resources for group therapy.
Participate in creating and revising group programming schedules.
Oversee appropriate and timely patient discharge, transitions, and after-care plans.
Use evaluative techniques to develop and implement therapeutic treatment, provide family-session counseling, and support family and support-group involvement.
Communicate with patients, families, and referral sources in accordance with HIPAA and 42 CFR Part 2, and document communications with patients and stakeholders.
Participate actively in treatment planning, help patients achieve treatment-plan goals, document progress, and revise goals when appropriate.
Collaborate consistently with physicians, utilization review, nursing, and other interdisciplinary team members.
Coordinate with utilization review on length of stay and treatment, and support authorization or denial processes as needed.
Create thorough discharge plans that address patients’ after-care needs and ensure required paperwork reaches patients and appropriate family members or referral sources promptly.
Provide crisis intervention and de-escalation, assist the team during crises, and take action to ensure patient safety.
Complete clinical assessments, admission assessments, and intake paperwork when needed to support care coordination.
Answer crisis calls and assist in creating therapeutic treatment skills and patient support groups when necessary.
Complete releases appropriately, maintain confidentiality, and comply with HIPAA and 42 CFR Part 2.
Participate in discharge planning, arrange appointments and follow-up care, and interface with organizations as directed.
Enact the code system according to company policy and training.
Assist the care coordination department as requested and perform other responsibilities assigned by leadership.