Clinical Program Manager

Valeris•Remote, North Carolina, NC

About The Position

The Clinical Program Manager serves as the primary client contact for pharmaceutical program(s), managing day-to-day program activities and supervising assigned staff, including other clinical leaders. The role involves extensive interaction with internal and external customers, helping define and execute work plans for program staff, contributing clinical and non-clinical expertise to program strategy, and ensuring assigned programs are carried out according to contract terms. The Market Access Clinical Program Manager reports to the Director of Clinical Services, with a dotted-line reporting relationship to the Program Director unless that person is part of the clinical department. The position is within Valeris’ HUB Services organization.

Requirements

Bachelor of Science in Nursing (BSN) degree.
Active nursing license, including a multistate/compact license in the state of residence.
4–6 years of experience in reimbursement, pharmaceutical marketing, or patient services.
Experience managing a team of Case Managers, Patient Service Representatives, or people in a similar role.
Experience reporting on HUB metrics and communicating trends to clients.
Demonstrated successful leadership experience.
Excellent PC skills, including Microsoft Office and internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills.
Strong technical aptitude and experience with various CRM software platforms.

Nice To Haves

Ability to type at least 35 words per minute with 97% accuracy is preferred.
Flexibility to travel as needed is preferred.

Responsibilities

Mobilize internal and external stakeholders regarding program design, improvements, and changes.
Manage programs according to the scope of work, program requirements, standard operating procedures, and contracted budget.
Manage client relationships by building trust and rapport.
Manage daily program operations, including staff supervision.
Prioritize and manage personal schedules and the schedules of others.
Work cross-functionally with internal stakeholders on program operations.
Drive performance responsibilities for team members, directly or through supervisors.
Contribute to analysis and preparation of client reports and other deliverables.
Monitor and report program statistics and metrics used to assess team members, teams, and overall program performance.
Present program data, information, and insights to internal and external customers regularly.
Escalate issues that could prevent the program from meeting contracted standards.
Work with Hub Services leadership and client teams on initiatives to improve processes and performance.
Travel on a limited basis and attend related meetings or conferences as required.
Participate in interviewing prospective employees, evaluating current employees, and training employees.
Provide team members verbal and written feedback based on performance reviews, statistics, quality assurance results, and observed behaviors.
Meet training deadlines for corporate policies and procedures governing access to confidential data.
Ensure consistent compliance with standard operating procedures.
Assist with requirements identification, specification development, and user acceptance testing as needed.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid short-term disability coverage, with the option to purchase long-term disability.
401(k) plan with 100% match on the first 5% contributed and immediate vesting.
Paid time off and sick leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive workplace and mission-driven culture.