Clinical Program Manager

Pathways 2 Solutions, Inc.•Franklin, TN

1d•$110,000 - $135,000•Remote

About The Position

Pathways 2 Solutions is hiring a Clinical Program Manager to organize and manage complex, interrelated program and contract-support activities for the Department of Veterans Affairs. The role provides senior-level project management and technical guidance while coordinating clinical and operational workgroups, documentation and template updates, coding guidance, system compatibility, stakeholder engagement, and compliance activities in support of virtual health services. The Clinical Program Manager works directly with clients, VA leadership, clinical teams, business owners, technical personnel, and contractor staff to define goals, formulate task plans, review deliverables, resolve barriers, identify opportunities, and improve program efficiency. The role leads or supports cross-functional initiatives and translates regulatory, clinical, coding, operational, and system changes into current guidance, manuals, note templates, protocols, project plans, and implementation actions. It also documents and communicates program results, risks, decisions, and recommendations. This is a fully remote position for employees working from approved states where Pathways is authorized to employ personnel. Periodic travel to VA facilities, government offices, implementation sites, or team meetings may be required, with travel expected to be up to 15% depending on client requirements. The work involves prolonged periods sitting at a desk and using a computer, communicating in virtual meetings, and occasionally lifting or moving materials weighing up to 15 pounds. Reasonable accommodations are available for qualified individuals with disabilities. The anticipated salary range is $110,000 to $135,000. Compensation depends on education, relevant experience, expertise, credentials, work location, internal equity, and applicable contract and funding parameters. Pathways describes its workplace as collaborative and family-oriented and offers opportunities for professional growth and a comprehensive benefits package.

Requirements

A clinical degree in a relevant field or a master's-level degree in health science, public health, nursing, health informatics, healthcare administration, clinical informatics, or a closely related discipline; a relevant bachelor's degree may qualify with the required level of experience.
At least two years of progressively responsible program or project management experience with a relevant master's or clinical degree, or at least ten years with a relevant bachelor's degree.
Strong understanding of healthcare systems, clinical programs, digital health solutions, remote patient monitoring, Home Telehealth, or related care-delivery and technology environments.
Demonstrated success managing complex, interrelated projects or program tasks involving schedules, costs, deliverables, risks, dependencies, resources, and multiple stakeholder groups.
Experience collaborating with senior clients or healthcare leaders to define goals, formulate task plans, review deliverables, resolve issues, and communicate recommendations.
Experience facilitating stakeholder engagement and workgroups, integrating feedback, documenting decisions, and coordinating follow-through across clinical, operational, technical, and administrative teams.
Experience developing, updating, reviewing, or managing healthcare documentation, manuals, procedures, guidance, workflows, templates, or other controlled program materials.
Ability to analyze complex clinical, operational, technical, regulatory, or coding-related issues and translate findings into practical plans, documentation, and recommendations.
Excellent written and oral communication, facilitation, executive briefing, stakeholder-management, organizational, and problem-solving skills.
Proficiency with Microsoft 365 and collaboration tools such as Microsoft Teams and SharePoint, and ability to learn and use VA-required clinical, documentation, project, security, and reporting platforms.
Authorization to work for any employer in the United States; the company is unable to sponsor or assume sponsorship of an employment visa.

Nice To Haves

Department of Veterans Affairs experience, particularly with Remote Patient Monitoring-Home Telehealth programs, operations, workflows, stakeholders, or technology environments.
Current or prior Registered Nurse experience combined with Home Telehealth, remote patient monitoring, care coordination, or related virtual-care experience.
Clinical coding knowledge and experience interpreting or updating coding guidance in response to regulatory, policy, clinical, or operational changes.
Experience updating clinical note templates, documentation tools, manuals, or workflows for compatibility with electronic health record systems.
Experience with clinical workflow improvement, technology implementation, stakeholder engagement, change management, quality improvement, or adoption and sustainment initiatives.
A Project Management Institute credential such as Project Management Professional (PMP), Program Management Professional (PgMP), or a comparable credential.

Responsibilities

Organize and manage contract operational-support activities involving complex, interrelated project tasks and cross-functional teams.
Serve as a contractor interface with clients and VA leadership; collaborate to define goals, formulate and review task plans and deliverables, identify opportunities, resolve barriers, and improve program efficiency.
Facilitate stakeholder engagement across VA program offices, clinical groups, business owners, technology teams, coding or compliance experts, and field personnel; support communication, alignment, decision documentation, and feedback integration.
Manage or support workgroups focused on manual reviews, policy and guidance updates, clinical note-template changes, system compatibility, clinical operations, and virtual health improvement priorities.
Update, maintain, and quality-check documentation, manuals, standard operating procedures, workflows, clinical guidance, and note templates to meet current standards and support compatibility with electronic health record systems.
Coordinate coding-guidance updates in response to regulatory, policy, clinical, operational, and technology changes, engaging appropriate stakeholders to validate revisions.
Analyze complex clinical, operational, and technical problems and develop practical, well-supported solutions and recommendations for client consideration.
Research and translate customer and stakeholder requirements into project plans, documentation updates, system-change requirements, implementation activities, and short- and long-range recommendations.
Prepare and present status, findings, options, risks, recommendations, and results to clients, VA leadership, workgroups, executives, and other decision-makers.
Establish and apply quality-control practices for task plans, manuals, guidance, note templates, reports, and other deliverables; track corrective actions and continuous-improvement opportunities.
Ensure compliance with applicable VA data-security, privacy, access-control, records-management, and Section 508 accessibility requirements.
Maintain senior-level client relationships, hold contributors accountable for delivery, exercise sound clinical, technical, operational, and contractual judgment, facilitate alignment, and escalate issues appropriately.