Clinical Program Manager - Pediatrics - Physician Practice

Hackensack Meridian Health•Neptune City, NJ

About The Position

The Clinical Program Manager coordinates and manages the daily operations of a specified program, serves as an educational resource to patients, compiles program-related statistical information, and maintains membership in appropriate corporate-wide committees. In this role, the manager supports clinical operations and patient care coordination, maintains compliance with applicable standards, and contributes to quality, service, team development, and financial performance.

Requirements

Bachelor of Nursing degree.
At least 7 years of progressive, clinically related job experience.
At least 5 years of clinical management experience in an ambulatory setting.
Experience with electronic medical records.
Excellent written and verbal communication skills.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
NJ State Professional Registered Nurse License.

Nice To Haves

Relevant clinical experience, preferably in vascular care.
Epic experience.

Responsibilities

Participate in, develop, implement, and evaluate accreditation audit processes as designated by ICAVL; maintain required quality-control and service-equipment audit logs.
Interpret, implement, and enforce vascular laboratory policies and procedures, and maintain knowledge of CLIA, OSHA, ICAVL, state, and government regulatory requirements and care standards.
Assist physicians in coordinating patient care among the office, hospital, referring physicians, and ancillary facilities.
Ensure accurate and timely communication among physicians, patients, and outside referral sources; assist with ordering tests and labs; and inform patients of test results and care or follow-up instructions.
Communicate professionally and courteously with patients, families, visitors, suppliers, team members, and physicians; ensure patients are treated promptly and their questions and concerns are addressed in a timely manner.
Adapt to new technology and attend vascular and nursing conferences for self-education, with prior approval.
Respond promptly to equipment issues and contact service personnel to address them.
Monitor vascular ultrasound supplies and equipment, notify the practice manager or designee when supplies are low, work within expense budget parameters, and assist with unpacking, storing, and distributing supplies.
Promote patient satisfaction through friendly and helpful service, communicate potential satisfaction issues to the manager, and stay informed about practice performance.
Manage and/or assist with recruitment, development, and supervision of team members; foster engagement; set objectives aligned with strategic goals; and coach, counsel, and evaluate direct reports.
Participate in developing and/or managing budgets for assigned areas, monitor financial indicators and performance metrics, and adjust business activities in response to changing financial conditions.
Track, analyze, and report relevant data and metrics; develop, recommend, and/or implement actions or process improvements as appropriate.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.