Practice Manager
About The Position
The Practice Manager is an operational leader overseeing one or more assigned practice locations. The role manages daily operations, staff supervision, facility maintenance, and overall practice performance, while collaborating with clinical and operational leaders to support efficient workflows, appropriate delegation, and organizational objectives. In partnership with the Regional Director, the Practice Manager coordinates practice operations, provides financial oversight, and supports strategic initiatives involving practice growth, expansion, and new service lines as applicable. The role also supports onboarding and development of new practice leaders within the region. Responsibilities span operational and strategic management; financial processes and revenue-cycle oversight; staff leadership, hiring, scheduling, coaching, evaluations, and payroll; patient experience and service excellence; regulatory compliance, quality, and facility management; and cross-functional collaboration with regional leadership and centralized departments. The position requires travel to satellite offices and offsite meetings, with travel listed as 51–75%.
Requirements
- High school education required.
- Bachelor’s degree required.
- More than 5 years of office experience.
- More than 5 years of supervisory experience.
- More than 5 years of physician practice or healthcare experience.
- Mergers and acquisitions experience required.
- Valid state driver’s license for travel to satellite offices and offsite meetings.
- Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Nice To Haves
- Oncology experience preferred.
Responsibilities
- Oversee daily practice operations and improve workflows, productivity, operational effectiveness, and service delivery in alignment with organizational goals and policies.
- Establish work priorities, evaluate operational effectiveness, make adjustments, identify operational concerns, implement corrective actions, and escalate significant issues to regional leadership.
- Collaborate with Regional Directors, Clinical Nurse Managers, and centralized departments to coordinate operations and resolve challenges.
- Support practice relocations, transitions, organizational initiatives, practice growth, expansion, and development of new service lines as applicable.
- Oversee practice-level financial processes, revenue capture, expense management, and financial accountability.
- Work with finance staff, financial counselors, front office staff, and Revenue Cycle teams to support patient collections and address billing issues, claim denials, and collection opportunities.
- Ensure daily financial transactions are completed and reconciled accurately, verify bank deposits, and ensure timely deposits.
- Review and process supply purchase requisitions, vendor documentation, and reimbursable expenses; submit quarterly physician expense reports to Corporate Accounting; and monitor expenses and resource utilization.
- Lead, supervise, mentor, and support practice personnel, providing daily direction and maintaining staffing levels and schedules.
- Participate in recruitment, selection, onboarding, and training; conduct staff meetings; provide coaching and performance feedback; and complete annual evaluations.
- Address performance and disciplinary matters according to policies, and recommend salary adjustments, transfers, promotions, and terminations to regional leadership as appropriate.
- Complete biweekly payroll responsibilities and approve time-off requests while maintaining staffing coverage.
- Assist with onboarding and training new practice leaders in the region.
- Promote patient-centered administrative services, resolve patient concerns and complaints, support front office operations as needed, and improve workflows and patient satisfaction.
- Ensure compliance with applicable regulations, patient rights requirements, and organizational policies; maintain confidentiality and security of patient and employee information.
- Monitor OSHA, fire safety, and other regulatory compliance; resolve deficiencies; and coordinate timely submission of audit information, including nursing-related documentation.
- Ensure adherence to IT policies, EMR procedures, disaster recovery protocols, and required next-day order backup procedures within Onco/EMR.
- Oversee facility cleanliness, maintenance, and operating conditions; coordinate repairs and maintenance with vendors and appropriate departments.
- Serve as the primary practice liaison among local staff, regional leadership, and centralized services; collaborate with Human Resources, Revenue Cycle, Managed Care, Laboratory, Accounting, and other departments.
- Participate in clinical, operational, and administrative meetings; communicate operational challenges, staffing concerns, and significant practice developments to regional leadership.
- Promote collaboration, employee engagement, productivity, and organizational effectiveness; support regional initiatives and leadership training as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
