Practice Manager

Seen Health•Alhambra, AZ

10d•Onsite

About The Position

Seen Health is a culturally focused, technology-enabled healthcare organization delivering care through the PACE (Programs of All-Inclusive Care for the Elderly) model. Its mission is to help older adults age in place with dignity by integrating medical care and social support through an interdisciplinary approach. The organization is building a culturally competent, scalable PACE program and technology systems that support clinicians and staff with relevant data and workflows. The Practice Manager runs Seen Health’s clinic in the San Gabriel Valley, ensuring participants receive timely, coordinated care in a familiar language and style. The role leads the clinical team of RNs, LVNs, and Medical Assistants; develops schedules and workflows; and is accountable for day-to-day clinic operations and care quality in partnership with the Director of Clinical Operations. The position is based in Los Angeles and requires commuting to Alhambra. Relocation benefits are available.

Requirements

3–5 years of experience managing a medical office in an outpatient setting, such as primary care, specialty care, or urgent care.
Experience supervising Medical Assistants, Registered Nurses, and Licensed Vocational Nurses.
Demonstrated experience optimizing clinical workflows, with examples of measurable improvement.
Bilingual fluency in spoken English and Mandarin and/or Cantonese.
Working knowledge of EMR systems, scheduling platforms, and healthcare compliance requirements.
Strong leadership, communication, problem-solving, and organizational skills.
Ability to remain calm, flexible, and solution-oriented in a fast-paced environment.
Ability to commute to Alhambra.

Nice To Haves

Bachelor’s degree in healthcare administration, nursing, business, public health, or a related field.
Experience serving older adults, including people with multiple chronic conditions, cognitive impairment, or functional limitations.
Experience in PACE, Medicare Advantage, managed care, or value-based care environments.
Familiarity with quality improvement methods such as Lean, Six Sigma, or PDSA, or a related certification.
Experience with audit preparation or regulatory surveys.

Responsibilities

Directly manage Medical Assistants, Registered Nurses, and Licensed Vocational Nurses, including hiring, onboarding, scheduling, coaching, performance reviews, and corrective action.
Foster a respectful, accountable, team-based culture and maintain strong morale and retention.
Ensure appropriate staffing coverage and manage time off, productivity, and overtime.
Oversee daily medical office operations, including patient flow, scheduling, check-in/check-out, rooming, referrals, and follow-up.
Ensure appointment access standards are met and minimize wait times, no-shows, and missed visits.
Manage supplies, equipment, and vendor relationships; maintain a clean, safe, senior-friendly, and accessible clinic environment.
Evaluate clinical and administrative workflows, identify bottlenecks, and design, implement, and sustain improvements.
Standardize rooming protocols, pre-visit planning, orders and results management, referrals, and care transitions.
Use data and frontline feedback to measure impact and continuously refine processes.
Lead the team in adopting new technology and AI tools to streamline workflows and improve operational efficiency.
Ensure compliance with applicable federal, state, and local requirements, including HIPAA, OSHA, CLIA, infection control, and CMS/DHCS requirements.
Maintain readiness for audits and inspections and support corrective action plans as needed.
Support quality improvement initiatives involving preventive care, chronic disease management, fall risk, medication safety, and advance care planning.
Monitor patient safety events and participate in root cause analysis and follow-up.
Act as an escalation point for participant and family concerns and resolve issues promptly and compassionately.
Ensure communication with participants and caregivers is clear, respectful, and delivered in their preferred language.
Promote a welcoming environment reflecting the cultural needs of Chinese-speaking seniors.
Work with physicians, advanced practice providers, social workers, therapists, transportation, and other interdisciplinary team members.
Track and report operational metrics, including access, productivity, patient satisfaction, quality measures, and staffing.
Contribute to budget management and cost-effective use of resources.

Benefits

Medical, dental, and vision benefits for the employee and family.
Life insurance and disability benefits.
Parental and caregiver leave.
Lunch, snacks, and coffee.
Paid time off covering holidays, vacation time, personal days, and sick days.
401(k) plan.
Personal and professional development, including CME support and career growth opportunities.
Subscriptions and training on using AI tools.
Equity as part of the founding team package.
Relocation benefits available.