Manager, Practice Operations, Full Time, Days, 8am-4pm, AMG Pulmonary/Sleep Medicine, Cedar Knolls, NJ
About The Position
The Manager, Practice Operations oversees daily operations at two pulmonology practices in Sparta and Hackettstown. The role manages budgets, staff, scheduling, workflows, procurement, inventory, and financial controls while ensuring compliance with organizational policies. The manager leads hiring, training, supervision, and performance management, and works with leadership, clinicians, team members, and customers to improve operational efficiency, patient access, service quality, and team communication. The position has day-to-day financial accountability for its assigned cost center, monitors expenditures against budget, supports budget preparation and adherence, and ensures appropriate cash collection and reconciliation controls. It develops office protocols, organizes work as priorities change, exercises independent judgment on basic or moderately complex operational issues, and communicates decisions to leadership. The manager addresses operational problems and urgent situations, recommends process changes, prepares incident reports as needed, and ensures team members can use the automated systems that support daily operations. The position also monitors patient complaints, schedules and workflows, staffing levels, and service quality, and coordinates improvements with the Senior Manager and other stakeholders. The work is performed in a typical office environment, with possible exposure to communicable diseases, hazardous materials, and pharmacological agents when established precautions are followed. The role requires standing, walking, or sitting for extended periods.
Requirements
- High school diploma or equivalent.
- Prior physician practice management experience.
- Knowledge of healthcare or ambulatory care management.
Nice To Haves
- Bachelor’s degree and/or master’s degree, or an equivalent combination of education and related experience.
Responsibilities
- Oversee daily operations at pulmonology practices in Sparta and Hackettstown, including budgets, staffing, scheduling, and workflows.
- Oversee the assigned cost center and assist the Senior Manager with budget adherence, monitoring, and preparation.
- Monitor expenditures against budget and manage day-to-day financial accountability, procurement, inventory, cash collection, and reconciliation controls.
- Ensure compliance with organizational guidelines, policies, procedures, and financial controls.
- Develop office protocols and prioritize and organize work as priorities change.
- Hire, orient, train, assign, schedule, direct, supervise, evaluate, and discipline assigned team members; manage performance and staffing levels.
- Promote a culture of quality, safety, ethics, privacy, security, confidentiality, employee engagement, and constructive communication.
- Work with clinicians and team members to establish priorities and goals that support customer service, operational efficiency, and quality standards.
- Oversee system capability supporting front-end operations and communication to appropriate parties.
- Review department practices, work quality, production schedules, templates, and schedules; recommend changes to improve services and meet access standards.
- Monitor patient complaints and service issues, identify improvement opportunities, and work with other departments to resolve problems.
- Assess and respond to urgent, impromptu, or unplanned situations; prepare incident or occurrence reports as needed and communicate decisions to management.
- Ensure team members are proficient in automated systems and coordinate initial and ongoing training or certification when necessary.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and prescription coverage for eligible team members working 22.5 hours per week or above.
- Life and AD&D insurance.
- Short-term and long-term disability, with options to supplement.
- 403(b) retirement plan with employer match and additional non-elective contribution.
- PTO and paid sick leave.
- Tuition assistance, advancement, and academic advising.
- Parental, adoption, and surrogacy leave.
- Backup and on-site childcare.
- Well-Being Rewards.
- Employee Assistance Program (EAP).
- Fertility benefits and Healthy Pregnancy Program.
- Flexible spending and commuter accounts.
- Pet, home and auto, identity theft, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
