Practice Manager II - Cancer Center

Dartmouth Health•Manchester, NH

About The Position

Facilitates the integration and management of daily functions across assigned Cancer Center sections to support optimal patient access and customer satisfaction. Encourages standardized processes and procedures and is accountable for system operations. Leads section operations and staff, develops operating systems and policies, and coordinates financial management activities, with a focus on high-quality patient care and efficient service delivery.

Requirements

Bachelor of Science degree and five years of related supervisory or management experience, or equivalent education and experience.
Excellent organizational, interpersonal, oral, and written communication skills.
Exemplary leadership qualities.
Prior experience with budget preparation and systems development.
Ability to deal effectively with physicians, administrators, support staff, and the general public with tact and discretion.

Nice To Haves

Master's degree preferred.

Responsibilities

Lead the health care team in each assigned section across all aspects of daily operations.
Interview and hire new support staff; train employees in administrative procedures; evaluate secretarial and nursing staff performance; support staff education and professional development; and address performance issues, up to and including termination.
Assess section needs and adjust support staff roles and levels as needed.
Lead operational and information management systems for assigned sections and develop efficient procedures focused on high-quality patient care.
Develop internal operating policies and procedures and standardize systems across sections.
Coordinate multidisciplinary identification and resolution of issues with other departments and sections at D-H.
Identify and develop programs or methodologies to improve the effectiveness and efficiency of service delivery; review proposals, modify operational systems and practices, and implement necessary changes.
Manage the financial activities of assigned sections, including preparing the annual budget, monitoring performance against budget, and developing strategies to improve results or correct deviations.
Provide leadership to maximize revenue and minimize operating costs by reviewing patient billing, coding practices and compliance, fee structures, and appropriate revenue and cost-control measures.
Coordinate financial activities with the institutional operating plan and the Department's financial plan.
Ensure adherence to institutional nursing standards and policies and procedures related to Human Resources, billing, outpatient and OR scheduling, and referring physician communication standards.
Perform other duties as required or assigned.