Practice Manager II - Cancer Center

Dartmouth-Hitchcock Health•Nashua, NH

10d

About The Position

The Practice Manager II facilitates the integration and management of daily functions across assigned Cancer Center sections to support optimal patient access and customer satisfaction. The role encourages standardized processes and procedures and is accountable for system operations. The manager leads daily operations and staff, oversees operational and informational management systems, develops efficient procedures and policies, and promotes consistent systems across sections. The role also supports multidisciplinary problem-solving and develops and implements improvements to service delivery. The position manages the sections’ financial activities, including annual budget preparation, budget monitoring, and strategies to improve performance or address deviations. It also provides direction on revenue maximization and cost control, coordinates financial activities with institutional and departmental plans, and ensures adherence to institutional standards and policies. No licensure or certifications are required.

Requirements

Bachelor of Science degree and five years of related supervisory or management experience, or equivalent education and experience.
Excellent organizational, interpersonal, oral, and writing skills.
Exemplary leadership qualities.
Prior experience with budget preparation and systems development.
Ability to work effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion.

Nice To Haves

Master’s degree preferred.

Responsibilities

Lead the health care team in all aspects of the daily operations of assigned sections.
Interview and hire support staff; train new employees in administrative procedures; evaluate secretarial and nursing staff; support staff education and professional development; maintain a harmonious work environment; and address performance problems up to and including termination.
Continually assess section needs and adjust support staff roles and staffing levels.
Lead operational and informational management systems for assigned sections; develop efficient procedures focused on high-quality patient care; develop policies and procedures for internal operating systems; and standardize systems across sections.
Facilitate multidisciplinary identification and resolution of problems with other departments and sections at D-H.
Identify and develop programs or methodologies to improve the effectiveness and efficiency of services; review proposals for changes to operational systems, practices, policies, and procedures; and implement necessary changes.
Manage the financial activities of assigned sections, including preparing the annual budget, monitoring performance against budget, and developing strategies to improve performance or correct budget deviations.
Provide leadership to maximize revenue and minimize operating costs by reviewing patient billing, coding practices and compliance, fee structure, and appropriate revenue and cost-control measures.
Coordinate financial management activities with the institutional operating plan and the Department’s financial plan.
Ensure adherence to institutional standards of practice for nursing care.
Ensure adherence to institutional policies and procedures related to Human Resources, Billing, Outpatient and OR Scheduling, and Referring Physician Communication Standards.
Perform other duties as required or assigned.