Practice Manager - RN - Surgery, Oral Health, Burn Clinic

Trinity Health • Maywood, IL

10d

About The Position

The Practice Manager is responsible for the daily operations of assigned ambulatory clinical locations. Reporting to a regional director or executive director, the role manages front-line non-exempt staff and ensures appropriate clinical operations, budget adherence, regulatory compliance, and positive experiences for patients, physicians, and staff. The manager continually assesses operations, identifies opportunities for improvement, and oversees improvement initiatives with site medical director(s), under the direction of the regional director or executive director.

The position leads clinic operations, develops front-line teams, and partners with physicians, medical directors, and regional leaders to improve productivity, access, and operational performance. It uses data and real-time metrics to enhance patient flow, staffing efficiency, and clinic performance; manages financial performance, including labor, expenses, and revenue targets; and champions patient experience, quality, and safety. The role also leads continuous improvement efforts to strengthen workflows, collaboration, and care delivery.

Requirements

• Bachelor’s degree required.
• Minimum of 2 years of healthcare experience.
• Proven ability to meet productivity goals, improve performance, and manage competing priorities.
• Experience building relationships with physicians, staff, and cross-functional partners.
• Strong communication skills, energy, and a hands-on leadership style.

Nice To Haves

• Master’s degree or equivalent experience preferred.
• 3–5 years of healthcare experience preferred.
• Ambulatory or outpatient setting experience preferred.
• Clinical background strongly preferred.
• Prior people leadership experience preferred, or readiness to step into a formal management role.
• Desire to grow into or expand a leadership role.

Responsibilities

• Lead the day-to-day operations of ambulatory clinical sites.
• Manage, coach, and develop front-line teams of up to 50 staff.
• Partner with physicians, medical directors, and regional leaders to drive productivity, access, and operational excellence.
• Use data and real-time metrics to improve patient flow, staffing efficiency, and clinic performance.
• Build relationships across clinical and operational teams to support shared goals.
• Manage financial performance for assigned sites, including labor, expenses, and revenue targets.
• Champion patient experience, quality, and safety as a visible clinic leader.
• Assess daily operations, identify improvement opportunities, and oversee improvement initiatives alongside site medical director(s) at the direction of regional leadership.
• Lead continuous improvement initiatives that strengthen workflows, team collaboration, and care delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager