Practice Manager - RN - Surgery, Oral Health, Burn Clinic

Trinity Health•Maywood, IL

12d•$84,000 - $134,000

About The Position

The Practice Manager is responsible for the daily operations of assigned ambulatory clinical locations. Reporting to a regional director or executive director, the manager oversees front-line non-exempt staff, clinical operations, budget and regulatory compliance, patient experience, and the experience of physicians and staff. The role continually assesses operations, identifies opportunities for improvement, and oversees improvement initiatives with site medical directors under the direction of the regional director or executive director. The manager leads clinic operations and develops front-line teams, which may include up to 50 staff members. Working with physicians, medical directors, and regional leaders, the manager supports productivity, access, and operational excellence, using data and real-time metrics to improve patient flow, staffing efficiency, and clinic performance. The role also owns site financial performance, including labor management, expense control, and revenue targets, and champions quality, safety, and patient experience.

Requirements

Bachelor’s degree required.
At least 2 years of healthcare experience.
Ability to meet productivity goals, improve performance, and manage competing priorities.
Experience building relationships with physicians, staff, and cross-functional partners.
Strong communication skills, energy, and a hands-on leadership style.

Nice To Haves

Master’s degree or equivalent experience.
3–5 years of healthcare experience, ideally in an ambulatory or outpatient setting.
Clinical background.
Prior people leadership experience or readiness to step into a formal management role.

Responsibilities

Lead day-to-day operations of ambulatory clinical sites.
Inspire, coach, and develop front-line teams of up to 50 staff members.
Partner with physicians, medical directors, and regional leaders to improve productivity, access, and operations.
Use data and real-time metrics to improve patient flow, staffing efficiency, and clinic performance.
Build relationships across clinical and operational teams to support shared goals.
Manage financial performance for assigned sites, including labor, expenses, and revenue targets.
Champion patient experience, quality, and safety as a visible clinic leader.
Lead continuous improvement initiatives to strengthen workflows, collaboration, and care delivery.
Assess daily operations, identify opportunities for improvement, and oversee initiatives alongside site medical directors under regional or executive director direction.
Ensure appropriate clinical operations and adherence to budgets and regulatory standards.