Practice Manager-Primary Care - Mount Sinai Doctors Medical Group
About The Position
The Practice Manager directs and leads the operational, business, and financial activities of the medical practice. The role incorporates Mount Sinai Doctors Downtown’s vision, mission, and values into daily practice and coordinates delivery of day-to-day operations. The Practice Manager works with stakeholders at different organizational levels, including physicians and other leaders, to optimize workflows and develop innovative strategies. The manager oversees office operations and clinical functions, patient access and satisfaction initiatives, staff performance and development, compliance, scheduling, and personnel activities. The role also supports business growth and revenue-cycle optimization, manages daily cash controls and budget adherence, reviews monthly financial results, coordinates capital equipment procurement, and oversees space allocation and support services.
Requirements
- Five years of medical insurance experience, including medical office administration and benefit verification.
Responsibilities
- Direct daily operational activities and clinical functions of the office to provide high-quality medical services and meet department goals and objectives.
- Monitor physician productivity and recommend operational changes to maximize patient care and access.
- Monitor compliance, progression, and follow-up for patient satisfaction initiatives.
- Implement and monitor the functionality of Digital Access initiatives to improve patient access, satisfaction, and workflow efficiencies.
- Set goals and develop plans for business growth.
- Maintain liaison with administration, faculty, and outside organizations to coordinate daily operations.
- Keep office staff current on policies and procedures, and provide retraining and in-servicing on new procedures and protocols.
- Manage physician and support staff schedules and ensure office coverage in all areas during office hours.
- Respond to and resolve patient billing issues, and act as liaison between the billing office and practice.
- Evaluate staff performance; train and supervise Patient Service Representatives, Relations Associates, Administrative Assistants, and other staff as required.
- Correct errors and inform and retrain clerical and clinical staff and physicians on recurring errors, including incomplete information, data-entry errors, and coding-correlation errors.
- Conduct annual performance appraisals using the PDPA format for supervised staff.
- Create and maintain a satisfying workplace that fosters professional growth and job satisfaction for the healthcare team.
- Comply with applicable local, state, and federal guidelines, including HIPAA, OSHA, ADA, CLIA, JCAHO, and New York State and City Department of Health requirements.
- Administer personnel activities, including interviewing and hiring, training, payroll production, counseling, and progressive discipline; ensure compliance with equal-pay and equal-employment regulations.
- Identify revenue-enhancement opportunities through practice optimization, including space, schedules, and access.
- Optimize the practice’s revenue-cycle management.
- Oversee cash control, including reconciliation and deposit of daily receipts such as co-payments, self-pay amounts, and balances.
- Review monthly P&Ls and provide variance explanations or feedback as required.
- Ensure adherence to budget parameters.
- Coordinate capital equipment procurement, ensure necessary support services are provided, and coordinate building space allocation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
