Practice Manager - Primary Care

Wilson Health•Sidney, OH

1d•Onsite

About The Position

Wilson Health is hiring a full-time Practice Manager to oversee the daily operations of its Primary Care offices in the Shelby County, Ohio (North Dayton, Ohio) area. The role is responsible for strategic alignment and operational effectiveness, with an emphasis on high-quality patient care, patient experience, employee engagement, and financial performance. The manager leads, coaches, and supports clinic teams and partners with physicians, Advanced Practice Providers, and organizational leaders to meet operational and financial goals. Clinical support may be provided to medical providers when appropriate, depending on the manager’s training, qualifications, and experience. The position reports to the Vice President of Wilson Health Medical Group and is salaried, 40 hours per week, on the first shift. Wilson Health Medical Group is described as a network of more than 50 healthcare providers offering care at offices throughout the region. Wilson Health offers eligible employees and dependents covered by its medical insurance plan access to an employer direct care clinic with free medical care and pharmacy services. Benefits include PTO beginning on the first day, medical plan choices (two HDHP options or a PPO), dental and vision coverage beginning on the first of the month after hire, HSA employer contributions for eligible plans, medical and dependent care FSAs, company-paid life and long-term disability insurance, voluntary accident, critical illness, employee and dependent life and AD&D insurance, an industry-leading retirement plan with employer contributions beginning on day one, tuition assistance, 24/7 access to an on-site gym, and a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar, and Micro Mart.

Requirements

At least five years of experience in a healthcare setting.
Associate’s or bachelor’s degree in management preferred.
Strong healthcare leadership focused on patient care, team development, operational excellence, and financial accountability.

Nice To Haves

Three or more years of experience in a medical office management role preferred.
Experience with Epic EMR preferred.

Responsibilities

Oversee daily operations of assigned Primary Care offices to promote efficient workflows and high-quality patient care.
Identify and promptly resolve operational concerns, seeking provider feedback and collaboration when appropriate.
Maintain efficient patient flow and monitor schedules to anticipate and resolve delays or workflow issues.
Review patient experience scores weekly to identify trends and opportunities for improvement.
Review patient feedback and comments with staff and providers monthly, and develop and implement strategies to improve patient satisfaction.
Address concerns from physicians, employees, and patients; collaborate with appropriate leaders and departments to resolve issues and improve processes.
Supervise, support, and remain accessible to clinic staff.
Set clear performance expectations and monitor employee performance for accountability and achievement of department goals.
Coach, mentor, and provide regular feedback to support staff development and continuous improvement.
Coordinate recruitment, hiring, performance management, disciplinary actions, and terminations with Human Resources and in accordance with organizational policies.
Develop and implement guidelines for prioritizing work, evaluating effectiveness, and adjusting processes as needed.
Promote a collaborative, professional, and patient-focused work environment.
Ensure patient charges are accurately captured and entered within established policy timelines.
Monitor timely completion of patient visit documentation and communicate outstanding documentation needs to providers.
Liaise between providers and the Central Business Office to resolve coding discrepancies promptly and according to organizational policies.
Ensure point-of-service payments are accurately entered, balanced, and transferred to the designated location.
Collaborate with the Central Business Office to develop and maintain efficient revenue cycle processes.
Assist the Vice President with developing annual budgets and departmental goals.
Monitor revenue, expenses, productivity, and financial performance against established targets.
Identify financial variances, implement corrective actions as needed, and prepare monthly explanations for budget variances.
Review monthly financial and productivity reports and make operational adjustments to support production and financial goals.
Distribute monthly, quarterly, and year-end reports to providers and discuss performance trends, opportunities, and areas for improvement.

Benefits

Access to an employer direct care clinic with free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health’s medical insurance plan.
Generous paid time off beginning on the first day of employment.
Choice of two High Deductible Health Plan options or a PPO plan, with medical benefits beginning on the first of the month following hire.
Dental and vision coverage beginning on the first of the month following hire.
HSA with employer contribution for eligible health plans.
FSA for medical and dependent care expenses.
Company-paid life insurance.
Company-paid long-term disability insurance.
Voluntary accident, critical illness, employee and dependent life, and AD&D insurance.
Retirement plan with employer contributions beginning on day one, with no waiting period for participation.
Tuition assistance program.
Free 24/7 access to an on-site gym.
10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar, and Micro Mart.