Clinic/Practice Assistant, Primary Care

Mass General Brigham•Rowley, MA

4d•$18 - $25•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a per-diem Clinic/Practice Assistant to support its Primary Care office in Rowley, Massachusetts. The role helps cover staffing gaps due to call-outs, vacations, leaves, and vacancies. The practice is open Monday through Friday, 8:00 AM to 5:00 PM, and the position requires schedule flexibility to pick up shifts throughout the week based on practice needs. Under general supervision, the Clinic/Practice Assistant performs administrative and clinical functions that support efficient clinical service or practice operations. The position performs routine clerical tasks and administrative duties related to patient visits, including scheduling, check-in, and check-out. This role does not require patient care. The ideal candidate has direct healthcare administrative experience or strong customer service skills, is organized, can manage multiple priorities, and thrives in a fast-paced environment. Duties may vary by department.

Requirements

High school diploma or equivalent required.
Two to three years of office experience required.
Flexible schedule to pick up shifts throughout the week based on practice needs.
Ability to thrive in a fast-paced environment, stay organized, and manage multiple priorities.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) preferred.
Direct healthcare administrative experience or strong customer service skills.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when required.