Practice Administrator - Primary Care

Northwestern Memorial Healthcare • Wheaton, IL

18h • $41 - $60

About The Position

The Practice Administrator reflects Northwestern Medicine’s mission, vision, and values; adheres to its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. This role plans, directs, and monitors operations in an intermediate ambulatory environment to support excellent patient care in a physician practice and hospital outpatient department while creating a positive, rewarding environment for staff. The Practice Administrator manages and coordinates the financial and operational activities, clinical services, and programs for an RMG practice and hospital outpatient department.

The administrator stays current on developments affecting the organization and healthcare industry, communicates relevant changes and future opportunities to staff, supports business growth, and promotes fiscal accountability. The role monitors budgets and business plans, develops staff through feedback, coaching, mentoring, and career-development opportunities, and involves employees in planning and decision-making. The Practice Administrator also supports change readiness and works toward departmental and organizational goals.

Requirements

• Bachelor’s degree; equivalent experience may be accepted in lieu of formal education.
• Five years of experience in a medical setting or related experience.
• Demonstrated success in medical office management.
• Personal alignment with Northwestern Medicine’s core values of integrity, excellence, patients first, and teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.

Nice To Haves

• Master’s degree.
• Certification in an area of specialty or administration.

Responsibilities

• Stay informed about current and emerging issues and trends affecting areas of accountability, Northwestern Medicine, and the healthcare industry; communicate and educate staff about relevant requirements, changes, opportunities, and projections.
• Support Northwestern Medicine’s mission, vision, and values, and identify opportunities for business growth and expansion of services.
• Promote fiscal accountability and involve staff in budget preparation, efficiency improvements, cost savings, and business development.
• Measure and monitor budgets and business-development plans and provide staff with ongoing updates.
• Identify staff skills and interests, provide timely constructive feedback, and address performance gaps with clear improvement plans and timelines.
• Support ongoing learning and skill development through coaching, mentoring, stretch goals, cross-training, and career-development opportunities.
• Involve staff in planning and decision-making as appropriate and hold them accountable for follow-through and results.
• Facilitate change readiness and agility among staff and teams.
• Achieve departmental and organizational goals.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager