Practice Manager-Primary Care - Mount Sinai Doctors Medical Group
About The Position
The Practice Manager leads the operational, business, and financial activities of the medical practice. The manager incorporates Mount Sinai Doctors Downtown’s vision, mission, and values into daily practice and coordinates delivery of day-to-day operations. Working with physicians and organizational leaders, the manager drives workflow optimization and develops innovative strategies for the practice. The role oversees daily business and clinical operations, patient access and satisfaction, staffing and performance management, compliance, revenue cycle activities, and financial performance. It also coordinates practice resources, including schedules, space, support services, and capital equipment.
Requirements
- Five years of medical insurance experience, including medical office administration and benefit verification.
Responsibilities
- Direct daily operational activities and clinical functions to support high-quality medical services and meet department goals.
- Monitor physician productivity and recommend operational changes to maximize patient care and access.
- Monitor compliance with and follow-up on patient satisfaction initiatives.
- Implement and monitor the Department’s Digital Access initiatives to improve access, satisfaction, and workflow efficiency.
- Set goals and develop plans for business growth.
- Coordinate day-to-day operations with administration, faculty, and outside organizations.
- Keep office staff informed about policies and procedures, and provide retraining and in-service education on new procedures and protocols.
- Manage physician and support staff schedules, ensuring coverage across office areas during office hours.
- Respond to and resolve patient billing issues; liaise between the billing office and the practice.
- Evaluate, train, supervise, and appraise staff, including Patient Service Representatives, Relations Associates, and Administrative Assistants.
- Correct errors and inform or retrain clerical and clinical staff and physicians regarding repeated errors, including incomplete information, data-entry errors, and coding-correlation errors.
- Create and maintain a workplace that supports professional growth and job satisfaction.
- Comply with local, state, and federal requirements, including HIPAA, OSHA, ADA, CLIA, JCAHO, and New York State and City Department of Health guidelines.
- Administer personnel activities, including interviewing and hiring, training, payroll, counseling, and progressive discipline; ensure compliance with equal-pay and equal-employment regulations.
- Identify revenue-enhancement opportunities through practice optimization, including space, schedules, and access.
- Optimize the practice’s revenue cycle management.
- Oversee cash control, reconciliation, and deposits of daily receipts, including co-payments, self-pay, and balances.
- Review monthly profit-and-loss statements and provide variance explanations or feedback as required.
- Ensure adherence to budget parameters.
- Coordinate capital equipment procurement and ensure necessary support services are provided.
- Coordinate space allocation in the building.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
