Practice Manager – Child and Adolescent Psychiatry

Family & Children's Services•Tulsa, OK

About The Position

The Practice Manager oversees the daily operations of an outpatient Child & Adolescent Psychiatry practice, ensuring efficient clinic operations, exceptional patient and family experiences, and high-quality provider support. The role leads administrative and support staff, manages patient access and scheduling, drives operational improvement, and partners with clinical teams to deliver compassionate, patient-centered behavioral health services. The Practice Manager serves as a key liaison between providers, staff, patients, and families while supporting organizational goals and operational excellence. This position is classified as safety-sensitive under the Oklahoma Medical Marijuana and Patient Protection Act. The employee is subject to drug and alcohol testing, including random testing. A medical marijuana license does not exempt the employee from testing or consequences under the organization’s Drug Free Workplace Policy, including possible revocation of a job offer or dismissal.

Requirements

High school graduate or equivalent.
Basic proficiency with Microsoft Office software.
Valid driver's license and satisfactory driving record to use an agency and/or personal automobile to travel to locations other than the primary office.
Ability to adapt to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
Ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
Ability to work independently with limited supervision and produce results in a timely, accurate, and meaningful manner.
Ability to work cooperatively in multidisciplinary teams, contribute positively to group dynamics, and share knowledge and resources.
Ability to manage multiple tasks, projects, and responsibilities concurrently in a fast-paced work environment.
Ability to review and verify information for accuracy, detect errors, and take steps to correct them.
Ability to use tools, systems, and processes to streamline workflows, track essential information, and meet deadlines.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or a related field.
Two or more years of supervisory and administrative experience, particularly in a healthcare environment.

Responsibilities

Oversee daily operations of the outpatient psychiatry clinic to ensure efficient workflows and service delivery.
Develop, implement, and monitor operational policies, procedures, and best practices.
Manage clinic schedules, provider templates, room utilization, and patient flow.
Monitor KPIs, including access to care, appointment utilization, no-show rates, provider productivity, and patient satisfaction.
Coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff as applicable.
Foster a positive, collaborative, and patient-centered work environment.
Conduct performance evaluations and implement performance improvement plans when necessary.
Develop staffing schedules and ensure adequate coverage.
Promote employee engagement, retention, and professional development.
Promote a welcoming, compassionate environment for children, adolescents, and families.
Address patient and family concerns, complaints, and service recovery activities.
Implement initiatives to improve access, communication, and overall patient satisfaction.
Ensure confidentiality and compliance with HIPAA regulations.
Ensure compliance with federal, state, local, and accreditation requirements.
Support quality improvement initiatives and patient safety programs.
Participate in audits and corrective action planning as needed.
Support psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and clinical staff in achieving productivity and quality goals.
Assist with provider onboarding, credentialing, scheduling, and operational needs.
Facilitate communication between providers and administrative teams.
Identify opportunities to improve provider efficiency and reduce administrative burden.
Collaborate with IT to resolve operational issues.
Support business development and growth initiatives.
Participate in strategic planning and service line expansion efforts.