Manager of Practice Operations | Outpatient OBGYN | Merrit Island

Orlando Health•Merritt Island, FL

11d

About The Position

The Manager of Practice Operations manages human, financial, and materials resources in partnership with the Physician Lead and the Director/Physician Practices, COO, or Senior Manager, Practice Operations. The role supports high-quality, customer-focused, cost-effective, and responsive health care services in an outpatient clinic setting, promoting patient and staff satisfaction and supporting the mission and goals of the Orlando Health Physician Group and Orlando Health. The position is responsible for approximately 4–15 physicians and 15–40 team members. It oversees clinic operations, regulatory compliance, budgeting, revenue-cycle effectiveness, patient access and flow, quality metrics, staffing, facilities, communication, and service-line initiatives. The manager works with physician and administrative leadership on operational and strategic plans and ensures continuity of patient care.

Requirements

Bachelor's degree in a healthcare, business, or related field, or four years of directly related work experience may substitute for the degree, in addition to the experience requirement.
Two years of health care experience, including one year in a lead or supervisory role.
No license or certification is required.

Responsibilities

Partner with the Physician Lead and administrative leadership to develop and oversee standards compliance for outpatient clinics within the service line, identify service issues, and coordinate action plans.
Ensure compliance with regulatory and accreditation requirements, organizational policies, procedures, and programs; review and implement OHPG policies and procedures.
Develop and manage annual operating and capital budgets with the Physician Lead and Senior Manager, authorize appropriate expenditures, monitor performance against budget, and explain material variances to Administration.
Maintain an effective revenue cycle and related systems to maximize revenue.
Improve the efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with physician and administrative leaders.
Work with the practice's Lead Physician to ensure appropriate patient access, flow, and scheduling.
Collaborate with the service-line Leadership Team to support seamless care throughout the continuum.
Coordinate and develop long-range clinic operations plans aligned with the service-line strategic plan and physician leadership.
Hire, train, supervise, evaluate, and develop practice staff in accordance with Human Resources Guidelines; develop lead staff and build a patient-focused team.
Ensure practice quality metrics are met.
Oversee facility maintenance, operations, appearance, and security; evaluate and recommend future space needs.
Coordinate and communicate with the service line and other departments to implement operational changes and new initiatives.
Facilitate information exchange and open communication within the service line, and analyze and prepare appropriate responses and actions.
Research, analyze, and maintain data collection systems required to administer service-line operations.
Participate with Marketing and Sales in service-line promotion and engage in community affairs that enhance the image of the service line and Orlando Health.
Ensure coverage during staff shortages and employee absences to maintain continuity of patient care.
Manage human resources functions, including hiring, work assignments, coaching plans, and performance counseling.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable laws.
Maintain compliance with all Orlando Health policies and procedures.