Practice Manager - OBGYN

BJC HealthCare • Creve Coeur, MO

1d

About The Position

The Practice Manager is assigned to an ambulatory site and works under the guidance of a Practice Administrator, overseeing day-to-day clinic operations. This role leads operations across three departments and six locations, with approximately 20 staff members and nine providers. It is responsible for staff supervision and development, patient experience, and assigned financial and administrative activities. Travel between locations is required.

The manager supports operational excellence and practice development, promotes accountability, trust, and teamwork, and works with providers and leadership to achieve practice goals. The position also oversees or coordinates payroll, scheduling, staffing, training, billing, coding, insurance processes, supply chain, and inventory management. Epic and other clinical information systems are used to optimize workflows.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• OBGYN experience.
• Travel between practice locations is required.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Lead daily operations across multiple practice locations.
• Manage payroll, scheduling, staffing, and employee training.
• Supervise staff, including onboarding and hiring, training, workload management, performance evaluations, and professional development planning.
• Ensure staff productivity and actions support department operational goals.
• Develop and adhere to staffing, revenue, and/or expense budgets, responding to business changes that may affect budget goals.
• Respond to patient complaints, provide service recovery, determine whether complaints should be escalated, monitor patient satisfaction metrics, and take action as needed.
• Foster a cohesive work environment and address employee relations concerns, escalating issues as appropriate.
• Lead and participate in daily huddles and rounding to facilitate patient flow and support patient, employee, and provider satisfaction.
• Monitor adherence to department standard work and procedures and respond promptly to barriers to daily workflows.
• Support practice development, operational improvement, and patient satisfaction.
• Oversee billing, coding, insurance processes, supply chain, and inventory management.
• Use Epic and other clinical information systems to optimize workflows.
• Partner with providers and leadership to achieve practice goals.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED