About The Position

Performs patient care under the direction of a physician or Advanced Practice Provider (APP) in an ambulatory setting. The role supports clinical operations, patient communication, examinations and procedures, routine treatments, documentation, order entry, and coordination of specialty testing or consultations.

Requirements

  • High school graduate or equivalent.
  • Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable and applicable work experience as a Medical Assistant in a patient-care setting.
  • Current BLS Healthcare Provider Certification.
  • Current certification or registration as a Medical Assistant through an accepted agency, including CCMA (NHA), CMA (AAMA), CMAC (AMCA), NCMA (NCCT), NRCMA or NRCAMA (NAHP), or RMA (AMT, ARMA, or AAH). Other accepted Medical Assistant certifications or registrations may be considered case by case.
  • Experience: None.

Responsibilities

  • Gather patient data through interview and observation.
  • Help patients and families prepare for examinations.
  • Assist the physician or APP during examinations and procedures.
  • Provide routine treatments and administer approved medication types.
  • Document patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
  • Act as a patient liaison to schedule specialty testing and/or specialty physician consultations and provide scheduling information.
  • Process incoming and outgoing calls independently and professionally using sound clinical judgment.
  • Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under a provider's direction.
  • Participate in quality initiatives, goal attainment, and clinical outcome improvement activities.
  • Communicate effectively and professionally with patients and family members and collaborate with administrative and operations staff.
  • Demonstrate competency in tasks and skills defined by the practice.
  • Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.
  • Maintain personal and patient safety practices and follow infection-control standards.
  • Demonstrate knowledge and skills for age-specific patient care needs in the assigned department or unit.
  • Demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
  • Use supplies efficiently.
  • Assist the business office with reception, scheduling, and patient discharge as needed.
  • Maintain reasonably regular and punctual attendance and comply with applicable policies and standards.
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