About The Position

Performs patient care in an ambulatory setting under the direction of a physician or Advanced Practice Provider (APP). The role supports clinical examinations, procedures, routine treatments, medication administration, patient education, documentation, care coordination, and practice operations while following Orlando Health and department-specific policies and standards.

Requirements

  • High school graduate or equivalent.
  • Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable and applicable work experience as a Medical Assistant in a patient care setting.
  • Current BLS Healthcare Provider Certification.
  • Current certification or registration as a Medical Assistant from an accepted agency. Listed credentials include CCMA (NHA), CMA (AAMA), CMAC (AMCA), NCMA (NCCT), NRCMA or NRCAMA (NAHP), or RMA (AMT, ARMA, or AAH). Certifications or registrations from other agencies may be considered case by case.
  • No prior experience required.

Responsibilities

  • Gather patient data through interviews and observation.
  • Assist patients and families with preparation for examinations.
  • Assist the physician or APP during examinations and procedures.
  • Demonstrate competency in tasks and skills defined by the practice.
  • Provide routine treatments and administer approved medication types.
  • Document patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
  • Act as a patient liaison to schedule specialty testing or specialty physician consultations and provide scheduling information.
  • Process incoming and outgoing calls independently and professionally using sound clinical judgment.
  • Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
  • Participate in quality initiatives, goal attainment, and clinical outcome process-improvement activities.
  • Communicate professionally and effectively with patients and family members and collaborate with administrative and operations staff.
  • Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards; maintain patient safety and infection-control practices.
  • Maintain reasonably regular and punctual attendance and comply with Orlando Health policies and procedures.
  • Provide care and assess data appropriate to the age-specific needs of patients in the assigned department or unit.
  • Demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
  • Use supplies efficiently.
  • Assist the business office as needed with reception, scheduling, and patient discharge.
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