Practice Manager Jobs

About The Position

Requirements

• At least 3 years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience.
• Ability to lead, coach, develop, and hold team members accountable.
• Ability to guide team members across multiple practice functions and levels of experience.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to connect business results to team behaviors, patient care, and operational execution.
• Ability to think strategically while identifying specific behaviors, process gaps, and coaching opportunities.
• Ability to manage competing priorities in a fast-paced patient care environment.
• Ability to learn software quickly and support team adoption of current and future practice technology.
• Adaptability in supporting evolving systems, tools, and AI-enabled technology within the practice.
• Ability to partner effectively with Optometrists, District Managers, practice staff, and support teams.

Nice To Haves

• Business, hospitality, healthcare, optical, or management education; equivalent experience may be considered.
• Eyecare or optical practice leadership experience.
• Optician certification.

Responsibilities

• Lead daily practice operations, including patient flow, staffing, scheduling, labor planning, service execution, and operational consistency.
• Serve as the primary on-site floor leader, supporting team alignment, patient needs, service recovery, and real-time operational priorities.
• Establish clear expectations and ensure staff understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist on exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new-hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers affecting patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager on sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate business priorities to the practice team and connect results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities in patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Perform other duties as needed and assigned by the field leader.

Benefits

• 401(k) with company match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays